Client Service Manager (Global Custody)

Location: Tokyo, Japan

Company

hirify.global is a global financial services firm providing investor services, capital partners, specialist expertise, technology solutions, and client management.

What you will do

• Direct client servicing resources and manage day-to-day activities for assigned global custody client relationships.
• Act as the primary escalation point for complex client, risk, and control issues and manage resolution processes.
• Coordinate new fund and product implementations, conversions, client projects, meetings, and cross-functional initiatives.
• Oversee BBH products, services, deliverables, procedures, controls, and best practices for assigned clients.
• Review workflows, improve functional efficiency, and organize automation initiatives.
• Lead, coach, train, and develop Client Service Representatives, including performance and disciplinary management and participation in hiring.

Requirements

• BA/BS degree.
• 7+ years of financial industry experience.
• 4+ years of supervisory experience.
• Strong verbal, writing, and presentation skills in both Japanese and English.
• Strong interpersonal and communication skills at all organizational levels.
• Ability to work accurately and quickly under pressure, delegate effectively, and achieve results as a team.
• Creative problem-solving skills, including identifying, recommending, and implementing solutions.
• Ability to learn and adapt to new technologies and systems.
• Ability to foster a team mindset and create a cohesive environment.
• Comprehensive working knowledge of Microsoft Office products.

Nice to have

• Fund services knowledge is preferred. For positions in the Global Fund Services department, fund services knowledge is required.

Culture & Benefits

• Partnership-oriented environment focused on long-term client and employee relationships.
• Collaborative culture that encourages debate, shared ideas, and contribution across the organization.
• Stable private-partnership structure with ongoing investment in relationships, technology, products, and professional development.
• Access to guidance, mentoring, rewards, benefits, philanthropy, sustainability initiatives, and personal, physical, and financial wellbeing support.