Adoption Strategist (AI)

Location: Remote out of Singapore

Company

ElevenLabs is an AI research and product company developing AI voice, audio, creative, and conversational platforms, including ElevenAgents, ElevenCreative, and ElevenAPI.

What you will do

• Design and deliver scalable onboarding, enablement, activation, lifecycle, workshop, webinar, and adoption programs for corporate and mid-market customers.
• Build customer education, adoption playbooks, and best-practice programs that accelerate time-to-value and expansion into new use cases.
• Develop deep product expertise across the ElevenLabs platform, especially ElevenAgents and ElevenCreative, and learn new products as they launch.
• Audit customer agent prompts, configurations, and feature setups to identify gaps and provide recommendations that drive deeper adoption.
• Track adoption metrics, improve reporting with Revenue Operations, and develop data-driven strategies and playbooks across the regional customer base.
• Partner with Account Management, CX, Solutions Engineering, FDE, GTM, Product Marketing, Engineering, external implementation partners, and leadership on adoption initiatives.

Requirements

• 6+ years of experience in adoption, customer or partner enablement, digital customer success programs, enterprise growth, or a similar role at an AI-native or highly technical company with a large, low-touch book.
• Experience with voice AI, text-to-speech, conversational AI, or developer-facing products.
• Experience building adoption-focused programs from the ground up, including onboarding tracks, scaled adoption playbooks, and self-service content.
• Ability to design scalable systems and automate workflows using AI tools.
• Strong analytical skills, including identifying trends, closing gaps, surfacing opportunities, standardizing best practices, and defining new data points to improve strategy.
• Ability to drive cross-functional outcomes without direct authority while working with Account Management, FDE, Revenue Operations, and GTM.
• Experience managing a high-volume book of business at scale in the mid-market or commercial segment.
• Fluency in English and Mandarin.

Nice to have

• No optional qualifications were specified.

Culture & Benefits

• High-velocity environment with rapid experimentation, lean autonomous teams, and minimal bureaucracy.
• AI-first approach across engineering, growth, and operations, with an emphasis on excellence and measurable impact.
• Annual discretionary stipend for professional development.
• Annual discretionary stipend for meeting colleagues and an annual company offsite.
• Monthly co-working stipend for employees who are not near a main hub.
• Growth opportunities toward Regional Adoption Lead, Account Management, Digital CX, or Deployment Strategist roles.