Solution Success Manager - Platform & Emerging

Location: Amsterdam, Netherlands. Other location: London. Travel up to 15% annually for customer and internal strategic meetings. Reliable internet access is required for any period of working remotely.

Company

hirify.global provides an AI-powered platform that unifies finance, risk, and sustainability on a secure foundation for complex organizations.

What you will do

• Act as an internal advisor on complex customer challenges, solution alignment, governance, and sustained solution health.
• Translate platform and solution expertise into business outcomes and guide customers through their maturity journey.
• Design and deliver scalable, one-to-many enablement programs, including expert-led office hours, specialized webinars, and targeted content.
• Partner with Product, Engineering, Customer & Partner Experience, and CSMs to identify friction points, improve self-service, and operationalize scalable expertise.
• Represent the customer voice by synthesizing solution feedback and influencing product priorities and roadmap enhancements.
• Develop internal training and enablement content to reduce dependence on ad-hoc one-to-one support.

Requirements

• Undergraduate degree or equivalent experience in a technical, business, or related field.
• 4+ years of progressive experience in a specialized, customer-facing technical role, such as Solution Architect, Technical Consultant, or Technical Customer Success Manager.
• Track record of creating and delivering technical training content.

Nice to have

• Self-starting, tenacious, and comfortable working in ambiguity while pursuing long-term customer value.
• Experience designing and leading scalable enablement programs or digital transformation initiatives.
• Exceptional written and verbal executive communication skills, with the ability to influence stakeholders across Customer & Partner Experience, Sales, Product, and Engineering.

Culture & Benefits

• Work on technology used by executives, boards, and regulators to manage finance, risk, and sustainability.
• Collaborative environment focused on meaningful challenges, trust, and informed decision-making.
• Commitment to diversity, equal opportunity, and reasonable accommodations for applicants with disabilities.
• Comprehensive security and privacy training tailored to employee roles.