Key Account Manager (Restaurant Industry)

Location: Cape Town, South Africa; office-based role.

Company

Food delivery operations within the Takealot Group, serving millions of customers through restaurant partnerships.

What you will do

• Develop and manage long-term partnerships with key national restaurant brands as the primary point of contact.
• Increase revenue from existing accounts through partner strategies, menu optimisation, marketing collaborations, and use of the partner promotion programme.
• Prepare weekly and monthly performance reports and analyse partner-specific KPIs.
• Coordinate with finance, marketing, and operations to optimise partnerships and lead internal and external activities.
• Prepare and present partner performance review meetings and maintain accountability for service delivery and restaurant operations.
• Coordinate team selling efforts for large-scale onboarding of national partners.

Requirements

• Key account management experience, including a minimum of 3 years in key account management.
• Strong knowledge of the restaurant industry.
• Excellent communication and collaboration skills.
• Highly analytical approach and high attention to detail.
• Proven track record of achieving goals and targets.
• Competence in Excel.
• Bachelor's degree or another relevant tertiary qualification.
• Enthusiasm for working in an entrepreneurial, start-up environment and a strong motivation to win.

Culture & Benefits

• Market-related total remuneration package with flexibility according to individual needs.
• Collaborative environment without siloed work structures.
• Free access to courses through Prosus Academy and other online learning opportunities.
• Regular social events and out-of-office activities.
• Birthday leave, confidential counselling, legal support, financial guidance, and free parking.