Sales & After Sales Operations Manager (E2W)

Location: On-site in Ho Chi Minh City, Vietnam

Company

Joint venture company accelerating Vietnam’s energy transition through an end-to-end electric two-wheeler mobility solution and integrated digital ecosystem.

What you will do

• Run sales and inventory planning, including demand forecasts, stock cover, replenishment triggers, supply call-offs, weekly trade meetings and monthly S&OP.
• Manage dealer stock allocation and the end-to-end order-to-cash process, including orders, VIN allocation, payment instructions, PDI, invoicing, dispatch, receipt, consignment and returns.
• Operate the after-sales administration desk covering claims, OEM claim batches, payment reports, parts orders, technician and recall registers, and goodwill intake.
• Own dealer and workshop master data, onboarding gates, portal access, monthly scorecards and coordination with sales and after-sales teams.
• Administer promotions, commissions, incentives, settlement packs, dealer disputes and operational KPI reporting.
• Own operational ERP, DMS and CRM modules from requirements and acceptance criteria through testing, go-live, stabilisation and continuous improvement.

Requirements

• 6–10 years of experience in sales operations, commercial operations or distribution management, including at least 3 years in a dealer, distributor or franchised channel environment in Vietnam.
• Experience owning sales and inventory planning cycles such as PSI or S&OP, stock allocation, and sell-in/sell-out reporting for a multi-outlet network.
• Experience running or supervising an after-sales or warranty administration desk, including claim batches, parts orders, registers, or a comparable transactional back office to deadlines.
• Hands-on ERP experience with Microsoft Dynamics 365 F&O, Business Central or Odoo covering order-to-cash, inventory and serialized item handling; equivalent SAP or Oracle experience is accepted.
• Hands-on dealer management system and CRM experience, including lead lifecycle, routing rules and integrations with transactional systems; Salesforce or equivalent is required.
• Ability to design operating processes and translate them into business requirements, acceptance criteria and test scripts, with experience from requirements through go-live.
• Strong analytical capability with advanced Excel plus Power BI, SQL or an equivalent query tool.
• Strong process design, documentation and control discipline, including separation of duties.
• Good communication and stakeholder management across sales, after-sales, finance, dealers and vendors; ability to manage multiple workstreams and deadlines.
• Good written and spoken English and Vietnamese.

Nice to have

• Experience in automotive, motorcycle, EV, consumer durables, FMCG or related industries.
• Experience in commission, incentive or trade programme administration for channel partners.
• Experience in multinational companies, joint ventures or start-up/growth-stage environments.

Culture & Benefits

• Build operational processes, controls and reporting standards from the ground up in a dynamic start-up environment.
• Work cross-functionally with sales, after-sales, finance, dealers, vendors and business systems teams.
• Operate in a structured, deadline-driven environment with emphasis on analytical accuracy, process discipline and follow-through.