Retail Facilities Coordinator - Remote

Location: Remote, United States; Conditions: 26677 Agoura Road, Calabasas, CA; travel up to 5%; Flex Designation: Anywhere

Salary: $24.18–$36.25 per hour, depending on location, knowledge, skills, education, and experience.

Company

National retail organization operating more than 1,600 stores across 48 states and selling tools and accessories.

What you will do

• Own work order flow for the assigned program from initial request through resolution.
• Dispatch work orders to landlords after reviewing lease requirements.
• Serve as the primary contact for landlords regarding facilities-related issues.
• Escalate cases when landlords do not meet their lease obligations.
• Manage, sort, distribute, file, and act on communications from the department’s general inbox.
• Coordinate with Field Leadership, Facilities and Construction Managers, Legal, corporate partners, landlords, property managers, and external vendors.

Requirements

• Minimum high school diploma or GED.
• 1–2 years of experience in retail and/or construction customer support, office, or administration.
• Customer focus and effective verbal and written communication skills.
• Proficiency with Microsoft Suite and working knowledge of CMMS systems.
• Strong attention to detail, multitasking, time management, and deadline management.
• Self-directed approach and ability to adapt quickly to changing priorities and business conditions.
• Experience and comfort working in a fast-paced remote business environment and consistently meeting tight deadlines.
• Problem-solving skills, including assessing and evaluating issues, and comfort presenting ideas.
• Ability to work safely in accordance with standard operating procedures and good manufacturing practices; ability to stand, walk, and sit for extended periods, communicate in person, by phone, and by video, use a keyboard, read computer screens and reports, and lift up to 15 lbs.

Nice to have

• Preferred two-year or associate degree.

Culture & Benefits

• Medical, dental, vision, life insurance, short-term disability, and long-term disability benefits are available to associates and their families.
• Eligible associates can enroll in a company 401(k) plan.
• Paid time off, floating holidays, and paid holidays accrue up to 236 hours per year.
• Paid sick time is available up to 80 hours per year unless otherwise required by law.
• Early access to pay is available.