Order Management Coordinator (SAP)

Location: Hybrid, 3 days per week on Tuesday, Wednesday, and Thursday at 200 Twin Oaks Road, Kohler, Wisconsin, United States. Applicants must be authorized to work in the US without requiring new or transfer visa sponsorship now or in the future.

Hourly range: $25.55–$31.95.

Company

hirify.global develops energy-resilience solutions including engines, generators, power conversion, UPS systems, EV components, electrification solutions, microgrid controls, and clean energy products for OEM, residential, industrial, and commercial customers.

What you will do

• Create customer quotations, process purchase orders, and manage sales orders in SAP, including pricing, payment terms, delivery requirements, and policy compliance.
• Create and manage outbound deliveries and shipments while monitoring backlog, order status, aged orders, holds, delays, discrepancies, and service-level expectations.
• Obtain and evaluate freight quotations, apply freight charges, conduct freight audits, and support accurate billing and cost management.
• Maintain customer master data, shipping instructions, Incoterms, export compliance information, order records, and account information across SAP, Salesforce, Smartsheet, Microsoft Access, and other systems.
• Support invoice discrepancy resolution, returns, freight damage claims, short-shipment investigations, order audits, account reconciliation, and backup coverage for assigned accounts.
• Collaborate with Sales, Finance, Logistics, Customer Service, customers, and distributors to resolve issues, improve processes, and support onboarding and knowledge transfer.

Requirements

• Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, Operations, Finance, or a related field, or equivalent 3–5 years of order management or SAP work experience.
• Hands-on experience with SAP, preferably SAP Sales and Distribution and order-to-cash processes.
• Experience managing the end-to-end customer order lifecycle, including quotation, order entry, backlog management, shipment coordination, order auditing, discrepancy resolution, and post-sale support.
• Ability to analyze and resolve pricing discrepancies, delivery delays, order holds, system errors, and documentation issues.
• Experience with order audits, freight audits, data validation, and reconciliation activities.
• Proficiency in Microsoft Excel for reporting, reconciliation, data analysis, and order tracking.
• Experience working across multiple business systems, preferably including SAP, Salesforce, and platforms such as Smartsheet.
• Strong written and verbal communication skills, organization, attention to detail, customer-service orientation, and problem-solving ability.
• Ability to manage multiple accounts, competing priorities, and time-sensitive requirements independently while collaborating effectively with cross-functional teams.

Nice to have

• Experience training, mentoring, or supporting the onboarding of team members.

Culture & Benefits

• Hybrid work schedule with work-life flexibility.
• Competitive compensation and benefits, including health, vision, dental, and a 401(k) with company matching.
• Development, career mobility, recognition, and rewards opportunities.
• Safe, sustainable, inclusive workplace focused on safety, curiosity, trust, pace, and excellence.