Vendor Relations Coordinator (Automotive)

Location: Remote in the United States; role associated with Carmel, Indiana

Salary: $18.00–$20.00 USD per hour

Company

hirify.global is a publicly traded technology and data company operating a digital marketplace for used vehicles and wholesale vehicle remarketing.

What you will do

• Monitor and process account transactions through internal queue systems.
• Act as a liaison between client teams and recovery vendors to resolve operational inquiries.
• Audit recovery vendors against established quality and compliance standards.
• Handle complaints, disputes, and complex situations while supporting customer retention.
• Assist the Vendor Relations Manager and support coordinators with operational questions.
• Collaborate daily with vendors, client teams, operations staff, and peer coordinators.

Requirements

• Remote work in the United States, with overtime availability as required by management.
• High school diploma or GED.
• 1–3 years of customer service experience, preferably in complaints, resolution, or customer retention.
• Knowledge of vendor auditing, quality assurance, transaction management, or internal queue systems.
• Foundational knowledge of automotive titles, remarketing, skip tracing, repossessions, collections, or auto auctions.
• Computer proficiency, including Microsoft Excel and Outlook, plus strong organization, communication, patience, and assertiveness.

Culture & Benefits

• Medical, dental, and vision benefits with US HSA contributions and FSA options.
• Immediately vested 401(k) with company match.
• Paid vacation, personal, sick, maternity, and paternity leave.
• Employer-paid disability, life insurance, AD&D, and employee assistance programs.
• Tuition reimbursement, internal promotion opportunities, and diverse career paths.
• Fast-paced, collaborative environment focused on curiosity, ownership, innovation, and customer experience.