IT Service Desk Analyst

Location: Bristol, United Kingdom. Onsite in the Bristol office 4–5 days a week, Monday to Friday, with participation in a planned weekend and public holiday on-call rota. Blended working may allow some home working subject to role requirements, business need and regular review.

Salary: £27,903 per annum.

Company

hirify.global is a Civil Service organisation responsible for managing and growing the nation’s forests, creating public spaces, supporting wildlife and producing sustainable timber.

What you will do

• Provide first-line service desk support to staff with IT questions and queries.
• Respond to requests in a timely manner and maintain high customer service standards.
• See IT issues through to resolution.
• Work closely with the IT Service Desk team and the wider IT Team.
• Participate in the planned weekend and public holiday on-call rota.

Requirements

• Ability to provide accurate spoken English.
• Ability to demonstrate relevant experience and career history through a 200-word statement.
• Ability to provide a personal statement of no more than 500 words.
• Successful candidates must undergo a criminal record check and a government Baseline Personnel Security Standard check.
• Applicants must meet applicable Civil Service nationality requirements.

Culture & Benefits

• Permanent contract with 37 hours per week.
• Civil Service Defined Benefit Pension Scheme, with an average employer contribution of 28.97%.
• 25 days of annual leave, increasing by one day per year up to 30 days, plus bank holidays.
• Employee discounts through the STaR benefits scheme, including shopping, insurance, holidays, gyms and wellbeing services.
• Free parking at hirify.global sites and free entry to the Westonbirt and Bedgebury National Arboretums.
• Career development support, continuing professional development, individual learning plans and sponsored professional memberships.

Hiring process

• Submit a 200-word relevant experience and career history statement and a personal statement of no more than 500 words.
• Interview assessment includes Working Together, Delivering at Pace and Communicating and Influencing behaviours.
• Additional assessment may cover experience, strength-based questions and technical tasks such as a presentation, practical task or written task.