Banking Center Manager, Essex, CT

Location: BC Essex, Essex, CT, United States; onsite banking center role. Applicants must be legally authorized to work in the United States on a full-time basis without employer sponsorship.

Annual base pay: $60,000–$102,500 USD.

Company

Santander is a global financial services organization evolving toward a technology-driven, customer-centric model; this role is within Webster Bank, a division of Santander Bank, N.A.

What you will do

• Manage all functions, staff, daily operations, sales, customer service, P&L, and colleague development within the banking center.
• Develop and execute business plans, team sales and service goals, and initiatives supporting growth, retention, and profitability.
• Acquire, integrate, expand, and retain client relationships through cross-selling, referrals, issue resolution, and collaboration with business partners.
• Coach, develop, onboard, train, and hold colleagues accountable while supporting engagement, performance feedback, and career growth.
• Maintain knowledge of banking products, services, and alternative delivery channels; use available sales tools and resources.
• Ensure audits, branch operations reviews, legal and regulatory compliance, staffing schedules, and coverage requirements are completed effectively.

Requirements

• 5–7 years of banking experience with a proven track record in leadership, customer service, managerial, communication, and organizational skills.
• High school diploma or GED required.
• Intricate knowledge of retail banking products and services.
• Strong customer service, relationship-building, organizational, computer, technology, and communication skills.
• Ability to perform each essential duty satisfactorily and comply with applicable federal and state laws and bank policies.

Nice to have

• Associate's or bachelor's degree.
• Established work history or equivalent demonstrated through work experience, training, military service, or education.

Culture & Benefits

• Customer-centric, inclusive environment focused on innovation, responsible risk management, and professional growth.
• Competitive rewards package and benefits supporting employees, families, and well-being.
• Reasonable accommodations are available for candidates with disabilities.
• Equal opportunity employment with consideration without regard to protected characteristics.