Senior Branch Manager (Banking)

Location: Onsite in South Burlington, Vermont, United States of America

Salary: $89,600.00–$149,300.00 USD per year

Company

M&T Bank provides retail and business banking services through branch operations.

What you will do

• Manage the overall operating model, customer and employee experience, digital engagement, transactions, servicing, sales, and profitability of a larger or more complex branch.
• Identify retail and business banking needs, provide personalized short- and long-term solutions, and source and process business banking loan requests up to $250,000.
• Lead, coach, recruit, onboard, develop, and retain branch employees while building a high-performing, customer-focused culture.
• Drive customer prospecting, retention, household growth, community involvement, networking, and partnerships with local businesses, nonprofits, schools, and community groups.
• Maintain regulatory, operational, security, audit, internal control, and SAFE Act requirements, including sound risk management and escalation of issues.
• Ensure employees and customers can identify, prevent, escalate, and resolve fraud, scams, account takeover, elder financial exploitation, and other financial crimes.

Requirements

• Bachelor’s degree and at least 5 years of relevant experience, or a combined minimum of 9 years of higher education and/or work experience including at least 9 years of relevant experience in lieu of a degree.
• At least 3 years of sales experience.
• At least 2 years of managerial experience, including at least 1 year of bank branch management experience.
• Strong communication and interpersonal skills.
• Demonstrated organization, time management, and prioritization skills.
• Ability to establish and maintain federal registration requirements under the SAFE Act.
• Ability to stay current on operational, product, and system changes and demonstrate sound risk management decisions.

Nice to have

• Demonstrated sales or business development experience and success, with a fundamental understanding of profitability.
• Excellent communication and interpersonal skills.
• Ability to demonstrate and coach exceptional customer service.
• Ability to communicate and function professionally with personnel and business partners across the organization.
• Strong financial services product knowledge.
• Strong organization, time management, and prioritization skills.

Culture & Benefits

• Customer First, Colleague First, and Community First principles guide branch leadership and engagement.
• Emphasis on belonging, accountability, continuous development, and alignment with M&T Bank leadership competencies.
• Opportunity to mentor and develop employees across the branch, market, region, and organization.
• Fair, competitive, and market-informed compensation.