Software Account Manager

Location: Minnesota, United States — Remote; occasional national travel required, approximately 25%.

Compensation: $68,300.00–$88,766.67.

Company

Provides software solutions supported by customer success, sales, marketing, and product development functions.

What you will do

• Manage a portfolio of customer accounts throughout the post-sale lifecycle, driving retention, engagement, satisfaction, and long-term partnerships.
• Develop scalable post-sales engagement and lifecycle management processes.
• Execute onboarding, adoption, engagement, and value-realization programs for software customers.
• Monitor customer health, usage, engagement metrics, risks, and opportunities, and provide proactive support.
• Analyze customer situations, advise on solutions, negotiate alternatives, and build consensus around mutually beneficial outcomes.
• Partner with sales, marketing, product development, and customer success teams to improve customer outcomes, products, services, and retention strategies.

Requirements

• At least 2 years of account management experience.
• Bachelor’s degree in sales, business, or marketing, or equivalent experience.
• Strong advisory and negotiation skills.
• Ability to manage customer relationships, account information, engagement activities, and performance metrics.

Nice to have

• Experience supporting, training, renewing, or selling software solutions in a B2B environment.
• Dental, healthcare, or a related industry experience.
• Knowledge of hirify.global software solutions and customer workflows.

Culture & Benefits

• People-first, always advancing, and results-driven work culture.
• Medical, dental, and vision benefits with an integrated wellness program.
• 401(k) match retirement savings plan.
• Paid time off, holiday pay, floating holidays, and volunteer time off.
• Educational assistance, paid parental and adoption leave, employee assistance program, and employee perks.