Manager, Customer Service I

Location: United States; virtual position associated with Richardson, Texas, with the role also referenced at the Hollywood, Florida location. Travel may be required.

Salary: $50,000–$60,000 per year.

Company

hirify.global operates an e-commerce customer service organization focused on delivering a strong customer experience.

What you will do

• Develop, lead, and coach floor leadership to build successful customer service teams.
• Collaborate with peer managers to improve processes and operational efficiency.
• Use performance data to identify opportunities, create action plans, and close performance gaps.
• Establish and improve standard operating procedures for existing processes.
• Provide regular performance reviews and feedback across employee levels.
• Maintain and implement leadership onboarding initiatives and career pathing programs.

Requirements

• 2–5 years of multi-channel contact center management experience, preferably in customer service.
• Demonstrated success leading high-volume teams in environments with 300 or more employees.
• Strong coaching, leadership, adaptability, and problem-solving skills.
• BS/BA degree or equivalent experience, including 5 or more years of industry experience in lieu of a degree.
• Strong computer and internet skills in an e-commerce environment, with proficiency in Microsoft Office and advanced proficiency in Excel.
• Excellent oral and written communication skills and confidence presenting information to groups.

Culture & Benefits

• Customer-first operating culture.
• Focus on engaging teams and continuous operational improvement.
• Opportunity to influence leadership development and career pathing.
• Position may include travel.