Clinical Support Representative - Evansville (Medtech)

Location: Evansville, Indiana, United States. Field-based role requiring daily work in hospitals, doctors’ offices, and other medical establishments within the assigned territory; approximately 80% travel. Occasional evenings and weekends may be required.

Annual salary: $85,000–$105,000.

Company

hirify.global develops medical devices, software, and related services for diagnosing and treating serious cardiopulmonary and respiratory conditions, including LifeVest, HFMS, and TherOx therapies.

What you will do

• Educate customers and staff on Medical Order requirements, streamline order processing, and identify EMR/HL7 opportunities and champions.
• Use clinical judgment and knowledge of ZOLL devices to prioritize patient-care plans, transitions of care, reorder documentation, and end-of-use activities.
• Manage revenue recognition within the territory by resolving DTC and aging exceptions, improving payer authorization, and reducing zero revenue through TOC and PEI management.
• Provide ZPM education, clinical value presentations, utilization support, data reviews, training, and ancillary customer service for HFMS/HST.
• Partner with Territory Managers, support customer servicing and sales coverage, and develop relationships with hospital leaders in Case Management, Quality, Cath Lab, and Risk.
• Lead local trade shows, account education, product presentations, onboarding resources, and local patient-awareness activities.

Requirements

• Associate’s degree or 5+ years of relevant internal ZOLL experience.
• At least 3 years of hospital, heart-failure, or nursing experience.
• Clinical experience navigating hospital flow and collecting documentation, with competent and confident interaction with providers and patients.
• Ability to influence clinical decision-making through presentations and discussion of clinical data.
• Ability to plan proactively, work independently and autonomously, and collaborate and communicate effectively with others.
• High sense of urgency and flexibility, superior organizational skills, multitasking ability, and an end-to-end problem-solving mindset.
• Strong self-motivation and ability to work effectively both independently and as a team member.
• Ability to work daily in assigned medical facilities and travel approximately 80% within the defined geography.

Nice to have

• Cardiology clinical acumen.
• Working knowledge of Microsoft Office, including Power BI, Excel, Word, and Outlook.
• Experience with customer relationship management systems such as Salesforce.com or Dynamics.

Culture & Benefits

• Work at a fast-growing medical technology company operating in more than 140 countries.
• Culture emphasizing innovation, self-motivation, and an entrepreneurial spirit.
• Opportunity to support improved outcomes for underserved patients with critical cardiopulmonary conditions.
• Comprehensive benefits plans are available.