IT Support - Marion

Location: Marion, Indiana, United States; onsite. May require evening, weekend, after-hours, and 24/7 emergency support.

Company

hirify.global manufactures energy and telecommunications cable systems, including power transmission, construction, infrastructure, optical fiber, copper cable, and connectivity products, with 30,000 employees across more than 50 countries.

What you will do

• Respond to hardware and software inquiries, investigate issues, troubleshoot computer problems, and resolve LSA incidents and service requests for end users.
• Install, configure, operate, maintain, repair, and recover workstations, laptops, mobile devices, thin clients, printers, monitors, software, operating systems, and peripherals.
• Monitor hardware, server resources, systems, and key processes; maintain device and software inventories and implement corrective actions.
• Support plant Manufacturing Execution Systems, endpoint security updates, Microsoft Office, third-party software, remote management tools, and corporate deployments.
• Create, change, and delete user accounts; document standardized user procedures and how-to instructions.
• Participate in IT projects, including application upgrades and infrastructure refreshes, and may act as a project lead while coordinating with corporate headquarters.

Requirements

• At least 2 years of system administration and computer technical support experience; 5+ years is desired.
• Experience analyzing, installing, administering, and troubleshooting client/server data networks, including multi-facility networks and system administration and support.
• Experience with IT ticketing and request systems, relevant certifications, and best-practice methodologies.
• Experience with portable technologies such as laptops, tablets, and smartphones.
• Experience with enterprise desktop software and environments including Windows 7 and 10, Office 2010 and 2016, Endpoint Protection antivirus, remote management tools, troubleshooting, asset management, inventory, printing, and call centers.
• Good analytical, troubleshooting, problem-solving, communication, prioritization, time-management, organization, and workload-management skills.
• Ability to work independently with little supervision, manage conflicting priorities and customer expectations, adapt to current technologies, meet deadlines, and work effectively in a fast-paced environment.
• Self-starter with effective written and oral communication skills, including proper grammar, spelling, punctuation, tact, and diplomacy.

Nice to have

• BS in Information Technology, MIS, or a related technical field.
• A+, Network+, or Microsoft certifications.
• Experience with Windows Active Directory, corporate network infrastructure, and group policies.
• Experience supporting or configuring thin-client devices such as Wyse terminals or CLIs.

Culture & Benefits

• Onsite work at the Marion location.
• Potential responsibility for critical systems support after hours, at night, on weekends, and during 24/7 emergencies.
• Equal opportunity employment with a stated commitment to diversity, equity, inclusion, and reasonable accommodation.

Hiring process

• Legitimate offers include a formal interview process.
• Recruiting communications come from official hirify.global email domains.