Quality Compliance & AI Operations Analyst (Healthcare)

Location: Remote within the United States. Applicants must be authorized to work in the U.S.; international work is prohibited. Vida is unable to sponsor work visas, and candidates must reside in or be able to work from a state where Vida is registered.

Salary: $80,000–$90,000 per year.

Company

hirify.global is a virtual, personalized obesity care provider combining evidence-based treatment, healthcare providers, and technology to support patients managing obesity, diabetes, high blood pressure, anxiety, and depression.

What you will do

• Develop and oversee quality programs covering applicable healthcare regulations, including HIPAA, across voice, chat, email, and AI-agent interactions.
• Analyze KPIs, quality interaction logs, CSAT trends, and operational data using SQL through Amazon Athena or similar tools; build defect reports and performance dashboards.
• Design, build, and continuously tune AWS Auto-QA prompts and rule-building mechanisms in Amazon Connect Contact Lens/Evaluation Features to identify quality, sentiment, and compliance risks while minimizing AI hallucinations.
• Manage Human-in-the-Loop QA review workflows, 24-hour review SLAs for Level 1 high-risk incidents, QA appeals, and calibration sessions.
• Coordinate training, cross-functional escalations, privacy and security incident pathways, member complaints, and partner coaching escalations.
• Conduct audits, risk assessments, root cause analyses, and Lean/Six Sigma improvement initiatives to improve patient outcomes, operational efficiency, and service quality.

Requirements

• Bachelor’s degree in Healthcare Administration, Business, Quality Management, or a related field.
• 3–5 years of experience in healthcare quality, process improvement, and healthcare technology execution across omnichannel environments including voice, chat, email, and virtual/AI agents.
• Practical experience or strong working knowledge of SQL for querying data and building reports, such as through Amazon Athena, Looker, or similar tools.
• Hands-on experience with contact-center speech analytics, rule-building, or Auto-QA features such as AWS Contact Lens, Genesys, or Zendesk.
• Strong knowledge of healthcare regulatory requirements such as HIPAA and CMS, as well as quality-improvement methodologies including Lean and Six Sigma.
• Experience managing Human-in-the-Loop audit workflows, SLA tracking, and QA calibration sessions.
• Strong project-management skills, including coordinating quarterly initiatives and implementing operational change.
• Excellent analytical, root-cause problem-solving, and cross-functional communication skills.
• Authorization to work in the United States and residence in, or ability to work from, a state where Vida is registered.

Nice to have

• Lean Six Sigma Yellow Belt or Green Belt certification.
• Familiarity with AI/LLM evaluation techniques or prompt tuning in a contact-center setting.
• Experience with privacy breach escalation protocols and formal complaint resolution processes, such as BBB escalations.
• Familiarity with BI and observability tools such as Looker or DataDog.

Culture & Benefits

• Remote work within the United States.
• Work focused on improving healthcare access, obesity care, and patient outcomes.
• Equal employment opportunity and affirmative action employer.
• Reasonable accommodations are provided for qualified individuals with disabilities and disabled veterans.
• AI tools may support parts of the hiring process, while final hiring decisions remain with human reviewers.