Enterprise Customer Success Manager (SaaS)

Location: UK-based, fully remote, with travel to customer sites and UK industry events as required

Company

hirify.global provides cloud-based practice information management software for veterinary and therapy professionals, with Provet serving veterinary practices.

What you will do

• Own a portfolio of high-value enterprise accounts and build strategic account plans for complex, multi-site veterinary organizations.
• Manage renewals, retention, account health, commercial risk, and expansion opportunities across locations, products, and modules.
• Build relationships with C-suite and senior stakeholders, lead executive business reviews, and handle escalations.
• Create success plans connecting product adoption, including AI-enabled capabilities, to measurable business outcomes.
• Coordinate Product, Engineering, Support, Implementation, and Sales teams while driving accountability without direct authority.
• Develop customer references, case studies, advisory board participation, and represent enterprise needs in roadmap discussions and UK industry events.

Requirements

• Proven experience in Enterprise Customer Success, Strategic Account Management, or a similar role in SaaS or technology.
• Experience managing complex, high-value customer relationships and supporting renewals, retention, expansion, and commercial negotiations.
• Experience influencing C-suite stakeholders and handling escalations and challenging conversations.
• Ability to create account plans, interpret customer and commercial data, and lead cross-functional initiatives without direct authority.
• Excellent communication and presentation skills, with fluent written and spoken English.
• Must be based in the UK and able to travel to customer sites and industry events as required.

Nice to have

• Experience working in a fast-growing, global SaaS company.

Culture & Benefits

• Work in a meaningful, fast-growing digital healthcare industry.
• Remote-first environment with autonomy and a focus on continuous improvement.
• Competitive compensation and benefits.
• Learning and professional growth opportunities.
• Company events and collaboration with colleagues from around the world.