Change Manager (ITIL)

Location: Mexico City, Mexico; hybrid work with at least three days per week in the office.

Company

hirify.global is a global professional services company advising clients on risk, reinsurance and capital, people and investments, and management consulting.

What you will do

• Manage the end-to-end change management lifecycle from initiation through closure.
• Review and validate change requests for completeness and compliance.
• Manage queues for database-related change requests and use domain knowledge to progress changes efficiently.
• Coordinate communications about changes and change reviews with involved teams and requesters.
• Prepare and maintain change management reports.
• Ensure changes are categorized, prioritized, scheduled, and governed appropriately, while supporting IT Service Management hygiene and governance cadence.

Requirements

• At least 3 years of experience working with ITIL change management processes.
• Exposure to ITIL Service Management or similar processes and methodologies.
• ITIL Foundation certification.
• Good experience supporting applications, databases, or other application-related technologies.
• Strong analytical and problem-solving skills.
• Good communication and writing skills.

Culture & Benefits

• Professional development opportunities and interesting work.
• Supportive leadership and an inclusive, collaborative culture.
• Opportunities to create solutions and have an impact on colleagues, clients, and communities.
• Career opportunities, benefits, and rewards supporting employee well-being.
• Hybrid work with remote flexibility and regular in-office collaboration; colleagues are expected to work from the local office or onsite with clients at least three days per week.