IT Field Technician 2 (911)

Location: Fort Lauderdale and customer sites throughout Broward County, Florida; onsite field work with local travel throughout Florida. Shift: 10:00–18:30, with one night shift every five weeks and on-call work as required by customer requests or updates.

Salary: $26–$40 per hour, plus overtime and mileage reimbursement.

Company

hirify.global provides data-centric emergency services and communications solutions for first responders, with a focus on helping communities prepare for, respond to, and recover from critical events.

What you will do

• Maintain 911 call handling and dispatch systems.
• Travel to customer sites to install, maintain, and troubleshoot software, hardware, and product integrations.
• Resolve product compatibility and integration issues within the assigned scope.
• Provide onsite training for assigned products and remote customer support as needed.
• Load, unload, install, and configure equipment, trace cables, and set up stations at specified locations.

Requirements

• High school diploma or GED.
• At least 2 years of technical customer service experience.
• At least 2 years of experience with networking, Windows-based servers, and workstations.
• Basic knowledge of Word and Excel.
• Ability to travel locally throughout Florida, cover the assigned Broward County region, work onsite, participate in on-call support, and work night shifts when required.
• Own a working vehicle; mileage is reimbursed.
• Ability to occasionally lift up to 50 pounds and perform physical work including bending, stooping, carrying equipment, climbing stairs or ladders, working in confined spaces, crawling, kneeling, reaching, standing, walking, and repetitive motions.
• Ability to hear customers and system beeps, verify telephony sound quality, read PC screens and motherboard schematics, and follow technical documentation.

Nice to have

• Bachelor’s degree in Management Information Systems or Computer Science from an accredited college or university.
• At least 1 year of installation or software training experience.
• Experience reimaging servers.
• At least 1 year of experience with Oracle and SQL.
• Certifications such as CCNA, CCNP, or MCSE.
• Basic telephony knowledge, including MDF, tip and ring punchdown, color codes, and POTS.

Culture & Benefits

• Medical, dental, vision, life, and disability coverage.
• Paid time off, paid parental leave, and a 401(k) retirement plan.
• Professional and personal training resources, employee discounts, legal support, pet insurance, identity theft protection, and an employee assistance program with mental health resources.
• Equal opportunity employment and workplace accommodations available for candidates with disabilities.