Lead, Billing & Accounts

Location: New York City, New York, United States of America; onsite role

Base pay: $60,000–$80,000 annually

Company

Flexible workspace provider serving businesses in more than 37 countries worldwide.

What you will do

• Conduct monthly, weekly, and ad hoc billing activities for the United States and Canada region.
• Review and reconcile member accounts to maintain accurate financial standing.
• Complete vendor setup forms and support payment processing.
• Conduct collections outreach to customers with outstanding balances to reduce accounts receivable.
• Respond to and resolve member support requests within defined service-level agreements while maintaining financial accuracy and member experience.
• Identify process-improvement opportunities, escalate operational disruptions, and coordinate with offshore resources.

Requirements

• 3+ years of relevant experience in billing, finance operations, or accounting.
• Ability to prioritize and manage critical situations under time constraints.
• High attention to detail and accuracy.
• Proactive, reliable, and driven to achieve team goals.
• Excellent verbal and written interpersonal and communication skills.
• Proficiency with Google Workspace and Microsoft 365.
• Ability to work independently and coordinate with offshore resources.

Nice to have

• Undergraduate degree in Finance, Accounting, Business Management, or a related field.
• Workday and/or Yardi Kube experience.
• Salesforce Service Console experience.

Culture & Benefits

• Full-time employment with comprehensive benefits.
• 20 days of paid time off, approximately 13 paid holidays, and 80 hours of paid sick time per full calendar year.
• 16 weeks of paid parental leave.
• Competitive healthcare benefits, a 401(k) plan, and life and AD&D insurance.
• Collaborative environment with employee community groups and global projects.