Solutions Engineer (ERP)

Location: United States (Remote); willingness to travel approximately 20–40% depending on customer and business needs.

Company

hirify.global Software provides a SaaS-based automation platform for orchestrating, managing, and monitoring mission-critical workflows across cloud and on-premises applications, services, and servers.

What you will do

• Build trusted relationships with technical and executive stakeholders and lead Health Checks, Use Case Workshops, and Business Reviews.
• Identify adoption gaps, risks, and expansion opportunities while creating success, retention, and account growth plans.
• Deliver tailored product demonstrations, technical presentations, evaluations, and proofs-of-concept for existing customers.
• Translate business challenges into technical solutions using the hirify.global automation platform and align customer roadmaps with business value.
• Coordinate Product Management, Engineering, Professional Services, Sales, Product Marketing, and Customer Support across concurrent projects.
• Act as a technical escalation point, troubleshoot issues, provide customer feedback, and document implementation and optimization best practices.

Requirements

• 3–5 years of experience in a customer-facing technical role, such as Solutions Engineering, Technical Account Management, Technical Consulting, or Customer Success Engineering.
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent professional experience.
• Hands-on experience with enterprise software and technologies, including cloud infrastructure, ERP, databases, ETL, MFT, programming, networking, Windows, Linux, and troubleshooting.
• Ability to troubleshoot technical issues at a high level and quickly learn, articulate, and demonstrate complex solutions.
• High-level understanding of organizational structures and typical challenges in large enterprises.
• High-level understanding of ERP solutions, including Financials and Procure to Pay.
• Exceptional written, verbal, and presentation skills for technical and executive audiences.
• Strong organizational skills for managing multiple high-impact initiatives simultaneously.
• Analytical and structured approach to problem-solving and process improvement.
• Willingness to travel approximately 20–40%, depending on customer and business needs.

Nice to have

• Experience with SAP ERP solutions.
• Experience with Java, SAP ABAP, SQL Developer, or similar technologies.
• Experience with LLMs and AI solutions.

Culture & Benefits

• Remote position based in the United States.
• Values include customer success, curiosity, ownership, collaboration, respect, and structured problem-solving.
• Opportunity to work across customer success, sales, product, engineering, professional services, and support functions.