Salesforce/Certinia Administrator

Location: Remote from Mexico; current legal authorization to work in Mexico is required

Company

hirify.global is an AI-first cloud services company delivering AWS, artificial intelligence, cloud modernization, application development, data, DevOps, security, and managed services solutions.

What you will do

• Administer users, permissions, access levels, data, configurations, and documentation across Salesforce and Certinia.
• Configure custom objects, fields, workflows, and automation for Sales, Service Delivery, and professional services processes.
• Support Certinia PSA, Accounting, Revenue Management, Analytics Studio, and Financial Report Builder functionality.
• Test and implement Salesforce and Certinia releases, upgrades, maintenance activities, AppExchange applications, and Certinia packages.
• Partner with Service Delivery, Sales, Finance, IT, Operations, and executive stakeholders to translate requirements into scalable solutions.
• Provide user support and training, troubleshoot issues, manage vendor relationships, and identify continuous improvement opportunities.

Requirements

• 3+ years of direct experience with Salesforce Sales Cloud and Certinia, including PSA, Accounting, and Revenue Management modules.
• Experience configuring and testing Salesforce and Certinia functionality, maintaining platform data, and performing queries and updates.
• Salesforce Certified Administrator or Salesforce Certified Platform App Builder certification.
• Ability to collaborate cross-functionally, communicate with executive stakeholders, manage projects, and work through ambiguity.
• Bachelor’s or Master’s degree in Business, Information Technology, or a related field.
• Current legal authorization to work in Mexico is required; visa or work permit sponsorship is not available.

Nice to have

• Experience integrating Salesforce and Certinia processes with Slack.
• Experience in consulting or professional services organizations.
• Experience using AI tools to optimize internal processes.
• Experience with Google Sheets, Slides, and Docs for reporting and executive communications.

Culture & Benefits

• 100% remote work with a worldwide team.
• Medical insurance for employees and eligible dependents.
• Generous holidays, flexible paid time off, and equipment and office stipends.
• Paid exams and certifications, an individual professional development plan, and an annual learning and development stipend.
• Competitive phantom equity and peer bonus awards.
• State-of-the-art laptop and work tools.