Customer Support Engineer (AI)

Location: Brazil; remote

Company

hirify.global builds infrastructure for enterprises to create and orchestrate autonomous AI workforces across enterprise systems, with a focus on logistics and real-world business operations.

What you will do

• Work directly with customers to triage issues, debug problems, and resolve platform-related incidents.
• Diagnose technical issues and design, test, and implement quick solutions.
• Manage APIs and integrations with third-party systems.
• Use prompt engineering to tune AI workers, voices, and transcribers for accuracy, reliability, and speed in logistics workflows.
• Collaborate with engineering and product teams to strengthen the platform.
• Prioritize and resolve issues independently under tight deadlines while delivering strong customer experiences.

Requirements

• Comfortable working across the full stack with Python, React, TypeScript, and Node.js.
• Experience managing APIs and integrations with third-party systems.
• Some exposure to infrastructure and cloud deployments.
• Familiarity with LLM prompting and tuning voices or transcribers, with willingness to experiment and iterate.
• Strong debugging and problem-solving skills, including quickly identifying root causes.
• Excellent written and verbal English communication skills, including the ability to explain technical concepts clearly to non-technical stakeholders.
• Ability to triage, prioritize, and resolve issues independently under tight deadlines.
• Curiosity, adaptability, ability to learn customer workflows quickly, and ability to propose solutions.
• Self-starter mindset, independence, bias toward action, and passion for delivering outstanding customer experiences.

Culture & Benefits

• Ownership and autonomy over projects, with encouragement to ship.
• Culture based on extreme ownership, craftsmanship, focused urgency, first-principles thinking, and meritocracy.
• Friendly, genuine, respectful, and collaborative working environment.
• Healthcare, dental, and vision coverage.
• Competitive salary and equity in a high-growth startup.
• Opportunity to work with an engineering team backed by a16z, Y Combinator, Base10, Prysm Capital, and Eurazeo.