Senior Principal Solution Consultant (AI)

Location: Texas, USA; supports the North American Central Enterprise region.

Base salary: $138,000–$242,600 per year; may also include commission or performance-based bonus opportunities.

Company

hirify.global provides AI-powered customer experience orchestration through hirify.global Cloud, connecting people, systems, data, and AI for more than 8,000 organizations worldwide.

What you will do

• Lead discovery engagements and identify customer priorities, technical constraints, transformation opportunities, and measurable business outcomes.
• Own technical strategies, solution recommendations, and scalable reference architectures for complex enterprise opportunities.
• Design AI-powered customer experience solutions involving conversational AI, agentic AI, intelligent orchestration, automation, and human-in-the-loop experiences.
• Build demonstrations, workshops, prototypes, executive presentations, pilots, and proofs of concept using prompt engineering, APIs, cloud services, and modern development practices.
• Integrate hirify.global Cloud with customer systems, CRM applications, cloud platforms, AI services, data sources, and third-party technologies.
• Partner with account, product, engineering, partner, and customer teams; document architectures and recommendations, share best practices, and support technical capability development.

Requirements

• Bachelor’s degree or equivalent practical experience and 5+ years of experience in solutions consulting, sales engineering, solution architecture, or a similar customer-facing technical role.
• Proven experience working with large, complex enterprise customers and navigating multi-stakeholder technical decision processes.
• Strong understanding of generative AI, agentic AI, large language models, and AI-native solution design, plus hands-on prompt engineering experience.
• Experience designing customer journeys, workflows, conversational experiences, or automation in contact center, customer experience, or related enterprise environments.
• Strong technical foundation in APIs, integrations, cloud architectures, and modern application development practices, including experience with AWS, Azure, or Google Cloud.
• Hands-on development or scripting experience with JavaScript, Python, or similar technologies.
• Ability to rapidly build prototypes and proofs of concept integrating multiple technologies and data sources.
• Strong presentation, storytelling, communication, problem-solving, collaboration, influencing, ownership, initiative, and accountability skills; ability to engage technical audiences and senior executives, navigate ambiguity, and advance customer opportunities.
• Experience leading pilots, proofs of concept, or other complex technical initiatives from definition through completion.

Nice to have

• Hands-on experience with hirify.global Cloud, including APIs, integrations, Architect, AI capabilities, or related platform services.
• Experience integrating Salesforce, ServiceNow, AWS, Microsoft Azure, or similar enterprise platforms.
• Experience with Retrieval-Augmented Generation, large language model applications, enterprise AI architectures, and Model Context Protocol.
• Understanding of machine learning concepts, model behavior, evaluation techniques, AI limitations, and advanced statistical approaches including Bayesian methods.
• Experience designing solutions in SaaS or cloud-based enterprise environments and influencing long-term enterprise architecture or technology strategy.
• Thought leadership through customer presentations, published content, conferences, internal enablement, or industry contributions.
• Experience with AI-assisted development tools such as Cursor or GitHub Copilot.
• Commitment to continuous learning in AI, cloud architecture, customer experience technologies, and emerging development practices.

Culture & Benefits

• Flexible work schedules and work-from-home opportunities.
• Medical, dental, vision, and telehealth coverage.
• Open Time Off, 10 paid holidays, and a 401(k) matching program.
• Development, mentorship, career growth, leadership development, and education support.
• Adoption assistance, fertility treatments, paid volunteer time, well-being resources, and regionally tailored family programs.

Hiring process

• Application review by the Talent Acquisition team and hiring team.
• Zoom interview with a Talent Acquisition Partner, followed by meetings with the hiring manager and interview team.
• Most processes include no more than five interviews, followed by final steps and candidate updates.