Product Support Specialist - Eastern Time Zone (Cybersecurity)

Location: Remote US; candidates must be located in the Eastern Time Zone.

Salary: $50,000–$65,000 base annually, plus bonus and equity.

Company

hirify.global is a remote-first cybersecurity product company founded by former NSA cyber operators that provides enterprise-grade protection through its platform and a 24/7 human-led Security Operations Center.

What you will do

• Provide initial partner support and communicate technical resolutions to customers.
• Guide customers through troubleshooting and problem-solving processes.
• Assess customer issues, escalate incidents appropriately, and follow up through resolution.
• Deliver customer-focused support and contribute to the team’s 98%+ CSAT and rapid ticket resolution performance.
• Recommend improvements to internal and customer-facing documentation.
• Build expertise in hirify.global products, internal procedures, and customer environments.

Requirements

• Adapt quickly to day-to-day changes in a hypergrowth environment and collaborate effectively as part of one team.
• Use disciplined, systematic problem-solving skills.
• Have practical experience supporting Microsoft Windows operating systems, including Windows services, the registry, and troubleshooting common system and application issues.
• Have practical experience with macOS, including directory structures, services, and troubleshooting common system and application issues.
• Have experience configuring antivirus products and troubleshooting their interactions with specialty software.
• Be familiar with system configuration and management tools such as GPO, RMMs, and SCCM.

Nice to have

• Knowledge of Terminal and Bash.
• Experience with ProcMon and Process Explorer.
• Experience scripting GPO, RMM, or SCCM tools.

Culture & Benefits

• 100% remote work environment.
• Paid vacation, sick time, holidays, and 12 weeks of paid parental leave.
• Medical, dental, vision, life, and disability insurance plans.
• 401(k) with a 5% contribution regardless of employee contribution.
• Stock options for all full-time employees.
• Home-office reimbursement, education and professional development allowance, $75 USD monthly digital reimbursement, and access to BetterUp coaching.
• Inclusive culture with regular coaching, mentoring, and training opportunities.