Manager, Operational Excellence, Microsoft Licensing Operations

Location: Toronto, Montreal, Vancouver, Ottawa, British Columbia, Alberta, Calgary, and Oakville, Canada.

Base salary: CAD 95,000–110,000 annually, plus 12% target incentives.

Company

hirify.global is an IT solutions provider serving U.S. commercial and SMB organizations and the Canadian market through secure cloud, AI, software, and digital workplace solutions; it is part of World Wide Technology.

What you will do

• Lead, coach, develop, and retain the Microsoft Operations team, including performance management, workload planning, cross-training, succession planning, and escalation management.
• Oversee the Microsoft licensing transaction lifecycle, including quoting, contract creation and maintenance, ordering, amendments, renewals, and agreement maintenance.
• Monitor operational performance through service levels, scorecards, productivity, quality, compliance, and risk indicators; address capacity risks, process gaps, and recurring issues.
• Translate Microsoft licensing program and partner requirements into internal procedures, controls, training, documentation, and operational practices.
• Partner with Microsoft, Sales, Customer Success, Finance, Legal, Compliance, IT, Enablement, and other stakeholders on licensing execution, public sector and education requirements, audits, and escalations.
• Lead process, workflow, reporting, documentation, tooling, and automation improvements while ensuring changes are tested, documented, communicated, adopted, and measured.

Requirements

• At least three years of progressive experience in licensing operations, customer operations, sales operations, or a related technology environment.
• People-leadership experience covering coaching, performance management, talent development, and workload planning.
• Experience managing complex, high-volume, transaction-based operations.
• Practical knowledge of software licensing, contract processing, quoting, ordering, renewals, and agreement maintenance.
• Experience interpreting external program or partner requirements and translating them into internal processes and controls.
• Experience supporting compliance reviews, audits, operational controls, or risk-management activities.
• Strong analytical, problem-solving, root-cause analysis, written communication, verbal communication, and stakeholder-management skills.
• Ability to work cross-functionally with Sales, Finance, Legal, Compliance, IT, Customer Success, and external partners, and communicate operational risks and requirements to senior stakeholders.
• Customer focus balanced with compliance, accuracy, financial risk, and contractual obligations; post-secondary education in business, operations, technology, or a related discipline, or equivalent relevant experience.

Nice to have

• Business improvement, project management, risk, compliance, or process-management certification.
• Microsoft licensing or comparable software-vendor program experience.
• Experience supporting public sector or education customers, licensing transactions, contracts, or operational requirements.

Culture & Benefits

• Collaborative, inclusive, high-performing workplace focused on support, innovation, customer success, and continuous learning.
• Flexible workday planning and remote onboarding.
• Medical and dental care, employee and family assistance, life and disability insurance, and RRSP/DPSP retirement savings with company matching.
• Vacation and sick leave, holidays, parental leave, volunteer days, and bereavement leave.
• Employee discount program and competitive benefits available from day one.

Hiring process

• Digital interviews are used during the recruitment process.
• Before starting, candidates undergo a criminal record check, education verification, and reference checks.