Loan Specialist (Mortgage)

Location: Springfield, MO, United States. Full-time onsite role. Standard schedule is Monday–Friday between 7am and 5pm, with 1–2 Saturday shifts per month of 4 hours each. Flex schedule is Monday–Friday between 12pm and 10pm with variable hours and 2 weekends per month.

Potential earnings: $45,000–$80,000 per year, including base salary and commission; top performers may exceed this range through performance incentives.

Company

First Residential Independent Mortgage is part of the Veterans United family of companies and provides conventional and FHA home loans.

What you will do

• Engage with borrowers, understand their goals, and provide guidance throughout the home loan process.
• Run credit through an online system and help borrowers identify suitable loan options.
• Explain loan rates, terms, and process requirements clearly.
• Manage paperwork and keep borrower files on track through closing.
• Communicate with borrowers by phone, email, and other tools; business calls may be recorded and reviewed using AI-assisted technology for coaching, quality assurance, compliance, training, and performance evaluation.
• Collaborate with internal and external parties and support team priorities as needed.

Requirements

• Strong written, interpersonal, and persuasive communication skills.
• Integrity and a commitment to supporting and empowering borrowers and colleagues.
• Persistence and willingness to perform repetitive tasks in a sales environment.
• Collaborative approach and commitment to delivering high-quality support and service.
• Self-motivation, ambitious goals, and a results-oriented mindset.
• Quick problem-solving skills and the ability to resolve issues efficiently.
• Adaptability and the ability to work in a fast-paced, changing environment.
• NMLS licensure is required; support to obtain the license is available after starting.

Nice to have

• Mortgage experience is a plus but is not required.
• Transferable experience from sales, business development, hospitality, or retail.

Culture & Benefits

• Entry-level role with training and development opportunities.
• Base salary, commission structure, and performance incentives.
• Values include passion, integrity, results, fun, and enhancing lives.
• Focus on friendly service for homebuyers and their families.