Service Coordinator (HVAC)

Location: West Columbia, South Carolina, United States; hybrid schedule with onsite work Monday through Thursday and a choice of work location on Fridays.

Annual base salary: $43,541.66–$61,179.99; hourly base pay, exception hourly compensation.

Company

hirify.global develops sustainable and efficient climate solutions for buildings, homes, and transportation through businesses including Trane and Thermo King.

What you will do

• Coordinate service resources, dispatch technicians, and assign team members to projects.
• Schedule personnel, materials, subcontractors, and equipment according to project needs, skill sets, and availability.
• Assign and dispatch Controls Technicians and HVAC Technicians in coordination with Project Managers and the HVAC Field Technician Supervisor.
• Coordinate operations with the Parts Department and Acquisition as needed.
• Maintain customer satisfaction by investigating concerns, routing them to assigned staff, and responding to special requests.
• Generate work orders, review and forward project paperwork, and prepare reports.

Requirements

• Certificate or degree from a college or technical school plus one year of related experience and/or training, or three years of related experience and/or training with a high school diploma or GED.
• Excellent customer service skills and strong confidence and effectiveness on the phone.
• Strong organization, multitasking, prioritization, and attention-to-detail skills in a fast-paced environment.
• Knowledge of Word, Excel, Outlook, and Windows.
• Flexibility to work overtime and weekends as required.

Nice to have

• Familiarity with Energy Management Systems, HVAC Systems, and/or Temperature Controls.
• A four-year degree is not required; practical experience, relevant skills, and alignment with leadership principles are valued.

Culture & Benefits

• Health insurance and holistic wellness programs with incentives begin on the first day for employees and their families.
• Family-building benefits include fertility coverage and adoption or surrogacy assistance.
• Paid time off includes up to 15 vacation days, paid holidays, sick leave, volunteer leave, and parental leave options.
• 401(k) matching, educational and training opportunities, tuition assistance, and student debt support are available.
• The role is not designated as safety sensitive.