IT Support Engineer (Okta/Microsoft 365)

Location: Onsite from the Mexico City office, Mexico

Company

hirify.global develops AI-powered identity verification and security solutions for banks, fintechs, marketplaces, governments, and other industries.

What you will do

• Provide Level 2 onsite support for identity, laptops, devices, Microsoft 365, collaboration tools, office networking, and workplace technology.
• Manage Okta accounts, groups, application assignments, SSO, MFA, lifecycle management, and access policies.
• Administer Mac and Windows devices through Kandji and Microsoft Intune, including enrollment, configuration, compliance, and application deployment.
• Manage Microsoft 365 and Exchange Online licenses, mailboxes, distribution groups, mail flow, and tenant-level troubleshooting.
• Improve onboarding, offboarding, access requests, ticket routing, service workflows, asset inventory, and request catalogs through automation.
• Support Zoom Rooms, video conferencing, AV equipment, Meraki networking, Wi-Fi, access control, CCTV, vendors, documentation, and Level 1–2 staff mentoring.

Requirements

• 5+ years of experience in IT Support, IT Operations, or related roles, including Level 2–3 support.
• Hands-on experience with Okta administration, SSO, MFA, lifecycle management, groups, and policies.
• Solid experience with Kandji and Microsoft Intune for macOS and Windows device management.
• Experience administering Microsoft 365 and Exchange Online, including licensing, mail flow, and security or compliance settings.
• Experience with ticketing systems, service workflows, office technology, basic Meraki networking, access control, CCTV, vendor management, and asset processes.
• Fluent English and Spanish, both spoken and written, with clear technical communication and documentation skills.

Nice to have

• Basic-to-medium AWS knowledge.
• Experience with Tines, n8n, or similar no-code or low-code automation tools.
• Scripting experience with PowerShell, Bash, or Python.
• ITIL knowledge or certification and familiarity with ITSM best practices.
• Experience with IT asset management tools and Zscaler.

Culture & Benefits

• High-performance culture with freedom, responsibility, and continuous feedback.
• Founder-like ownership and autonomy within a rapidly scaling global company.
• Promotion and professional development opportunities.
• Flexible working hours and workplace arrangements, while this role requires onsite work from the Mexico City office.
• Open vacation policy and an inclusive, diverse work environment.