Technical Writer I (Payments)

Location: Hybrid, Center Valley, PA Office; other location: Henderson, NV Office

Company

hirify.global provides commerce-enabling technology and payment solutions for businesses across industries.

What you will do

• Write, review, edit, and maintain technical and process documentation according to company guidelines.
• Identify documentation gaps using user feedback, support insights, and stakeholder input.
• Create clear, concise content tailored to employees, sales partners, product end users, and other audiences.
• Maintain consistent formatting, tagging, structure, accuracy, and governance across knowledge content.
• Collaborate with cross-functional stakeholders and subject-matter experts to support product and operational documentation needs.
• Manage assigned documentation tasks and projects, meet deadlines, and contribute to improvements in processes, templates, and user experience.

Requirements

• 1–4+ years of experience in technical writing, content development, or a related field.
• Strong writing, editing, and proofreading skills with attention to detail.
• Ability to organize information clearly and communicate complex topics in a user-friendly manner.
• Strong research and information-gathering skills.
• Ability to work independently and collaboratively in a team environment.
• Clear, concise technical writing and editing skills, including translating complex information into user-friendly content.
• Ability to follow style guides, templates, and governance standards; research topics; collaborate with subject-matter experts; manage knowledge-platform content; and manage priorities, deadlines, and feedback.

Nice to have

• Familiarity with documentation tools and content management systems.
• Experience with Salesforce Service Cloud or Zendesk.
• Understanding of the Point of Sale and Payments industry.

Culture & Benefits

• Hybrid work arrangement based in the Center Valley, PA office, with another listed office location in Henderson, NV.
• Work within a Knowledge Management team supporting a learning culture and world-class performance.
• Collaborate with cross-functional stakeholders in a fast-paced environment.

Hiring process

• Writing samples may be required as part of the interview process.