Client Relationship Manager (Benefits Administration)

Location: Tucker, Georgia, United States; regular travel throughout multiple states; may be required to work remotely.

Company

hirify.global is an independent third-party administrator providing benefit fund administration services through offices across the United States.

What you will do

• Support the Director, Client Relationship in managing assigned client accounts, fund management activities, account strategy, and client communications.
• Monitor government filings and regulations, maintain compliance calendars, and research issues for resolution.
• Facilitate client and board meetings, including pre-alignment, minute-taking, action tracking, and preparation of administrative reports.
• Manage contracts, financial statements, Summary Plan Descriptions, benefit communications, correspondence, presentations, reports, and complex Excel files.
• Coordinate financial reporting, invoices, expense reports, vendor analysis, due diligence, and timely processing with internal departments and external parties.
• Act as a liaison between clients, boards of trustees, benefit fund professionals, vendors, government agencies, unions, participants, attorneys, consultants, auditors, and Zenith operations staff.

Requirements

• Associate’s degree in a business-related field.
• Excellent verbal and written communication, interpersonal, and presentation skills, with the ability to communicate effectively across all organizational levels.
• Professionalism, maturity, integrity, customer-service commitment, and the ability to build client and internal-team confidence.
• Strong motivation and willingness to learn, exercise independent judgment, manage multiple priorities, and deliver high-caliber results.
• Strong decision-making and organizational skills, with the ability to optimize available resources and deliver on multiple priorities.
• Proficient PC skills, including Microsoft Word, Excel, and Outlook.
• Ability and willingness to travel as necessary, including regular travel throughout multiple states.
• Ability to work for prolonged periods at a desk and computer and lift up to 15 pounds when required.

Nice to have

• Bachelor’s degree in Business Administration.
• Experience in client relationship management.
• Professional experience with Taft-Hartley clients and plan professionals.
• Experience in a healthcare environment or third-party administrator.
• Working knowledge of customer relationship management systems such as Salesforce or Smartsheet.
• Knowledge of third-party administrator operations and Taft-Hartley organizations.
• PowerPoint experience.

Culture & Benefits

• Health, vision, and dental coverage.
• 401(k) retirement savings plan with company match.
• Paid time off.
• Opportunities for professional growth.
• Work environment focused on high-quality service, mutual respect, and employee and client relationships.