Client Advocate (Health IT)

Location: Remote, US; requires travel up to 25% for in-person client meetings and company or team-mandated events.

Salary: $45,000–$50,000 annually.

Company

hirify.global provides health IT solutions for healthcare providers, including the MedRelease platform for compliant Release of Information services and patient information management.

What you will do

• Serve as the official liaison for a portfolio of healthcare-provider clients and ensure their needs are addressed promptly.
• Build trust and maintain client satisfaction, engagement, retention, and loyalty by understanding client needs and demonstrating the value of HealthMark services.
• Escalate and expedite client issues, coordinate with cross-functional teams, and support successful delivery of contracted Release of Information services.
• Share relevant HealthMark educational information and tips with clients.
• Track client satisfaction, meetings, critical conversations, reported issues, and follow-up actions in HubSpot.
• Document actions related to information requests in MedRelease and use knowledge of MedRelease and EMR request routing to optimize client service usage.

Requirements

• College degree or at least 3 years of experience working with client accounts.
• Effective, professional, and positive verbal and written communication skills.
• Expertise in cross-functional collaboration and communication to build strong working relationships, expedite problem-solving, and identify shared improvements.
• Strong organizational skills and the ability to coordinate resources for timely, successful onboarding and project completion.
• Openness to coaching and feedback, with the ability to work independently, remain disciplined, and pursue individual and team goals.
• Ability to remain positive and measured under pressure, work systematically, and learn quickly.
• Knowledge of Microsoft applications, including Excel; CRM experience is preferred.
• Ability to travel 25% for in-person client meetings and company or team-mandated events.
• Ability to handle Protected Health Information and confidential client data in accordance with HIPAA, privacy, and security requirements, and complete required company-sponsored and regulatory training.

Culture & Benefits

• Remote work arrangement within the US.
• Work focused on patient-centric, compliant, and technology-enabled healthcare services.
• Regular collaboration with clients and cross-functional teams.
• Role includes company or team-mandated in-person events and client meetings.