Manager, ServiceNow Platform Administrator

Location: Hybrid; United States - Missouri - St. Louis - Chesterfield. The role is also posted in San Jose, Costa Rica; Tampa, Florida; and Collegeville, Pennsylvania. Up to 10% travel to hirify.global or vendor locations may be required. Occasional evening and weekend work is required for release windows and incident response. Candidates must be authorized to work in the U.S. by any employer.

Annual base salary: $99,200–$165,400 in the United States; Tampa, Florida salary range: $89,400–$149,000. The role is also eligible for a 12.5% bonus target and a share-based long-term incentive program.

Company

hirify.global is the hiring company for this ServiceNow platform administration role.

What you will do

• Administer user and group management, roles, ACLs, and access controls across production and non-production ServiceNow environments.
• Plan and execute platform upgrades, patches, cloning, release validation, and lifecycle activities while coordinating with Product Owners and the Release Manager.
• Monitor platform health and performance, diagnose incidents, and resolve platform, application, configuration, and integration issues.
• Conduct system audits and maintain configuration records, troubleshooting runbooks, and impact assessments.
• Evaluate and roll out new ServiceNow capabilities, including Now Assist and other AI-enabled features.
• Provide configuration guidance to development squads and collaborate with security, integration, architecture, product, and release stakeholders.

Requirements

• Bachelor's degree and at least 4 years of experience; or master's degree and at least 2 years; or PhD with 0+ years; or associate's degree with 8 years; or high school diploma or equivalent with 10 years of relevant experience.
• At least 3 years of hands-on experience with ServiceNow platform administration, configuration, development, or technical platform management.
• Hands-on experience developing and configuring ServiceNow solutions using JavaScript, HTML, and CSS.
• Experience managing ServiceNow upgrades, patches, and release cycles, including troubleshooting complex configuration, application, and integration issues.
• Knowledge of ServiceNow platform architecture, configuration, integrations, and platform development best practices.
• Experience implementing and supporting platform security, data privacy, access controls, and compliance requirements.
• Experience managing an enterprise technology platform across development, release management, upgrades, operational support, and continuous improvement.
• Ability to manage multiple concurrent projects, releases, or platform priorities in a complex enterprise environment.
• Strong written and verbal communication skills, including the ability to explain technical concepts, risks, and recommendations to technical and non-technical stakeholders.
• ServiceNow Certified System Administrator certification.

Nice to have

• ServiceNow Certified Application Developer certification or Certified Implementation Specialist certification in ITSM, HRSD, CSM, ITOM, or another relevant module.
• Advanced ServiceNow administration, configuration, development, and integration experience.
• Experience with ServiceNow security hardening, domain separation, Edge Encryption, and compliance or audit requirements in a regulated environment.
• Experience with AI-enabled ServiceNow capabilities such as Now Assist, or automation and testing capabilities such as Automated Test Framework.
• Experience with Agile/Scrum delivery models and cross-functional platform governance, architecture, or release management forums.
• Ability to diagnose and resolve complex platform, application, configuration, or integration issues and implement corrective actions for performance, configuration, or operational problems.
• Ability to manage changing priorities, requirements, and delivery timelines in a complex enterprise environment.

Culture & Benefits

• Hybrid work arrangement.
• Comprehensive benefits including 401(k) matching and an additional retirement savings contribution.
• Paid vacation, holidays, personal days, caregiver/parental leave, and medical leave.
• Medical, prescription drug, dental, and vision coverage.
• Participation in the Global Performance Plan and eligibility for a share-based long-term incentive program.
• Relocation assistance may be available based on business needs and eligibility.

Hiring process

• The last date to apply is November 5, 2026.
• Local pay information for secondary posting locations with applicable pay-transparency regulations will be shared during the first interview.