ServiceNow Systems Administrator

Location: Remote from any location; eligible candidates must be US citizens and eligible to obtain an Active Secret Clearance. Up to 4 trips per calendar year to Lexington, Massachusetts, may be required if the program or project requires it.

Company

hirify.global provides technical services and supports defense research organizations through secure, policy-compliant IT systems and solutions.

What you will do

• Administer and provide day-to-day operational support for the ServiceNow platform.
• Troubleshoot incidents, requests, access issues, configuration problems, and other platform issues.
• Maintain users, groups, roles, forms, lists, notifications, reports, dashboards, and platform configurations.
• Support ServiceNow ITSM capabilities, including Incident, Request, Change, Problem, Knowledge, Service Catalog, and CMDB.
• Configure catalog items, Flow Designer workflows, business rules, client scripts, and other platform components; support CMDB and data-quality activities.
• Participate in testing, upgrades, releases, configuration deployments, documentation, governance, process improvement, and escalation of complex issues.

Requirements

• Must be a US citizen and eligible to obtain an Active Secret Clearance.
• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Cybersecurity, Engineering, or a related discipline; equivalent education and relevant experience may be considered.
• ServiceNow Certified System Administrator certification or the ability to obtain it within 6 months of hire.
• At least 3 years of experience or understanding in enterprise IT concepts and troubleshooting, systems administration, analytical and decision-making skills, and technical documentation.
• At least 3 years of familiarity with web technologies such as JavaScript, HTML, JSON, APIs, or relational data concepts.
• Strong analytical, problem-solving, documentation, and communication skills.
• Ability to learn new technologies and work effectively with technical and nontechnical stakeholders.
• Strong attention to detail and ability to follow established processes and security requirements.

Nice to have

• Familiarity with ITIL 4 and IT service management practices.
• Familiarity with ServiceNow ITSM, CMDB, Service Catalog, Flow Designer, reporting, or scripting.
• Experience with technical support, systems administration, software development, or enterprise applications.

Culture & Benefits

• Fast-paced, customer-focused, and technically innovative work environment.
• 15 days of PTO, 10 paid holidays, 1.5 paid days for approved volunteer work, and one week of paid maternity or paternity leave after one year of full-time employment.
• Tuition reimbursement of up to $5,000 annually for eligible full-time team members after six months of employment.
• 401(k) plan with employer matching, immediate eligibility, and full vesting.
• Up to $150 monthly reimbursement for eligible work-related cell phone, data, and home internet expenses, plus up to $1,500 every three years through the BYOD program after six months of employment.

Hiring process

• First-round Zoom interview with the hiring manager.
• Second-round Zoom interview with additional team members as needed.