Billing Specialist (Professional Services)

Location: Jacksonville, Florida, United States

Company

hirify.global provides software solutions and professional services.

What you will do

• Manage weekly and monthly billing operations in SuiteProjects Pro (OpenAir) and NetSuite, including billing rule setup, invoice creation, and Managed Services invoicing.
• Review SOWs, email approvals, and change orders to verify billing terms, rates, and revenue recognition before invoicing.
• Execute month-end close activities, including data validation, net-zero charge cleanup, invoice creation, and submission to approvers.
• Monitor approval queues, follow up with approvers, resolve rejected invoices, and escalate issues with documentation.
• Reconcile invoices between NetSuite and OpenAir, maintain the SOW database, and perform weekly rate reconciliations.
• Respond to invoice inquiries, recommend process improvements, collaborate with other departments, and perform ad-hoc duties.

Requirements

• High school diploma and 2–4 years of billing and invoicing experience, preferably in professional services or the software industry.
• Experience with project-based billing structures, including time-and-materials, fixed-fee, and milestone billing.
• Hands-on experience with an ERP or PSA system such as NetSuite, Oracle, Salesforce, or an equivalent system.
• Proficiency in Microsoft Excel, including pivot tables for reconciliation and reporting.
• Ability to manage multiple recurring deadlines without missing SLAs.
• Strong written and verbal communication skills, including professional escalation when required.

Nice to have

• Associate's degree in Business, Accounting, Finance, or a related field, or equivalent experience.
• Hands-on experience with NetSuite SuiteProjects Pro (OpenAir) for billing, time tracking, and expense management.
• Familiarity with data integration between SuiteProjects Pro and NetSuite.
• Prior exposure to multi-currency invoicing or global billing practices.

Culture & Benefits

• Work requires process discipline and ownership of SLA commitments.
• Emphasis on accuracy under deadline pressure and root-cause problem-solving.
• Collaborative relationships with stakeholders across departments.
• Proactive communication and sound escalation judgment are expected.
• hirify.global is an equal employment opportunity employer.
• Employment visa sponsorship, including H-1B sponsorship, is not available.