Credit Controller

Location: London, UK; hybrid model with a minimum of three days per week in the office.

Company

hirify.global creates whimsical, soft toys collected and enjoyed by people of all ages worldwide.

What you will do

• Perform credit risk assessments and provide input into customer credit decisions.
• Manage a portfolio of 300–400 customer accounts and proactively collect outstanding balances on time.
• Respond to customer account queries by phone and email while maintaining clear, professional communication.
• Investigate and resolve payment discrepancies, allocate payments accurately, and complete regular account reconciliations.
• Support reporting on aged debtors, cash collection performance, and credit risk exposure.
• Work with sales, customer services, logistics, and other internal stakeholders to resolve debt challenges and improve processes and automation.

Requirements

• At least 2 years of experience in credit control, ideally in a consumer goods or product-based industry.
• Experience managing a large portfolio of customer accounts, preferably in a fast-paced, high-volume environment.
• Strong understanding of complex payment allocation and account reconciliation processes.
• Familiarity with Microsoft Dynamics 365 and confidence using Excel, including VLOOKUPs and pivot tables.
• Experience with credit risk reporting and analysis.
• Excellent organisational and time management skills, with the ability to prioritise effectively.
• Strong analytical, problem-solving, written, and verbal communication skills, plus excellent attention to detail and accuracy.
• Proactive, solution-focused, hands-on, collaborative, customer-focused, and professional approach, with the ability to work independently.
• Eagerness to learn and contribute to continuous improvement.

Culture & Benefits

• Hybrid working with at least three days per week in the office.
• Discretionary annual bonus based on company and individual performance.
• Vitality health cover for Head Office employees, including optical and dental cover, plus life insurance at four times basic salary.
• 25 days of paid holiday and a confidential Health Assured wellbeing support programme.
• Salary sacrifice pension through Scottish Widows, with 5% company and employee contributions.
• Subsidised buffet breakfast and lunch on Mondays, Tuesdays, and Thursdays, plus regular team social events.