Platform Support Engineer (Kubernetes)

Location: New York City; hybrid work from the New York City office 3 days per week. Planned evening shifts and a weekend rota are included.

Company

hirify.global is a physics AI company building simulation software for industrial engineering and manufacturing, with applications across aerospace and defence, automotive, semiconductors, materials, and energy and renewables.

What you will do

• Own customer and internal platform issues from intake through resolution, including triage, severity classification, investigation, updates, and escalation.
• Investigate Kubernetes workloads, ingress, permissions, cluster health, events, and logs across product, platform, infrastructure, and customer environments.
• Use Linux, containers, Helm, monitoring signals, and cloud fundamentals to identify whether problems originate in the application, cluster, or cloud layer.
• Apply GitOps practices through reviewed pull requests, track drift, and document urgent stabilization actions and lasting fixes.
• Communicate clearly with customers and stakeholders, including coaching engineers during air-gapped deployments and prioritizing competing issues.
• Write runbooks, improve repeatable fixes, and help establish the support function across SaaS, hosted/VPC, and air-gapped deployments.

Requirements

• Clear communication with non-technical stakeholders during live incidents and remote guidance.
• Sound triage and escalation judgment, including distinguishing product defects from deployment, configuration, and customer-side issues.
• Working familiarity with Kubernetes, including investigating pods that fail to start or repeatedly restart and knowing when to escalate.
• GitOps mindset with Git as the source of truth, pull-request-based changes, and environment promotion.
• Strong Linux and troubleshooting fundamentals.
• Cloud fundamentals covering networking, compute, storage, and IAM, plus comfort reading logs, metrics, and alerts.
• Comfort working across teams and adapting to change in a fast-moving new function.

Nice to have

• Experience with structured support or incident management, including ITSM, severity classification, and post-incident reviews.
• Hands-on experience with Argo CD, Helm, Docker, or YAML troubleshooting.
• Deeper EKS or AKS experience.
• Experience across SaaS, VPC, and air-gapped deployments.
• Experience writing runbooks and improving playbooks.

Culture & Benefits

• Opportunity to help shape an AI-native engineering company at a formative stage.
• Collaborative, diverse, and flat working environment with emphasis on impact and continuous learning.
• Equity options and a 5% 401(k) contribution.
• Private health insurance, FSA, enhanced parental leave, and 20 days of annual leave plus public holidays.
• Weekly team lunch, personal development support, and subsidized Gympass/Wellhub for the employee and up to three family members.