Platform Solutions & Operations (PSO) Specialist (Trace Focus)

Location: Remote, Philippines. Service region: Philippines.

Company

hirify.global provides technology and engineering services.

What you will do

• Serve as the primary technical liaison between Customer Success and Engineering to resolve complex data-related issues.
• Execute the Trace protocol through detailed log-level investigations, data validation, and reconciliation in Databricks.
• Analyze discrepancies across media platforms, DSPs, and internal systems; validate configurations, integrations, and platform setups.
• Execute engineering-defined runbooks for data reprocessing, synchronization, and recovery activities.
• Perform root cause analysis, monitor data flows and pipelines, and support incident investigations and post-mortems.
• Create contextualized defect packages, triage issues, improve troubleshooting documentation, and identify automation and preventive opportunities.

Requirements

• Strong SQL skills for querying, analyzing, validating, and reconciling complex datasets.
• Hands-on experience with Databricks for data investigation, validation, and troubleshooting.
• Understanding of data warehousing concepts, data flows, and ETL processes.
• Ability to investigate discrepancies, analyze logs, identify anomalies, and perform root cause analysis.
• Experience with data validation, reconciliation, and troubleshooting across multiple systems or platforms.
• Ability to analyze technical issues, document findings, and prepare clear, evidence-based defect reports for engineering teams.
• Strong analytical, problem-solving, communication, collaboration, and attention-to-detail skills.
• Ability to follow technical procedures and runbooks, manage escalations, and support incident investigations.
• Good documentation skills, including creating and maintaining troubleshooting guides, runbooks, and knowledge base articles.

Nice to have

• Experience with data warehouse design and architecture.
• Familiarity with ETL processes, data pipeline monitoring, and data synchronization.
• Experience with data reprocessing, recovery procedures, or production incident troubleshooting.
• Exposure to media platforms, demand-side platforms (DSPs), or integrations across multiple data systems.

Culture & Benefits

• Full-time employment.
• Remote work within the Philippines service region.
• Cross-functional collaboration with Engineering, Product, and Customer Success teams.