Billing Analyst (SaaS)

Location: Fully remote within the United States

Hourly pay: $23.55–$29.32

Company

hirify.global provides cloud-based supply chain management solutions for a global network of retail trading partners.

What you will do

• Process contract updates, credits, usage imports, invoice updates, and customer changes accurately and on time.
• Validate data across ERP and CRM systems for completeness, consistency, and execution readiness.
• Perform level 2 reviews of billing requests for contractual accuracy, policy compliance, SOX alignment, and operational feasibility.
• Research and resolve billing exceptions, escalating complex or systemic issues when appropriate.
• Identify workflow inefficiencies, recurring issues, and control gaps; propose improvements to processes, documentation, and controls.
• Maintain billing documentation, support reporting and data requests, and collaborate with Billing Support, Customer Success, Sales, and Finance.

Requirements

• Bachelor’s degree in Business, Accounting, Finance, or equivalent education and experience.
• 2+ years of experience in billing, Order-to-Cash, revenue operations, or finance operations.
• Strong analytical ability to identify discrepancies, validate complex data, and assess downstream financial impact.
• Hands-on experience using ERP and/or CRM systems for transaction validation, reconciliation, cross-system checks, and problem investigation.
• Experience performing level 2 reviews and validations and resolving inquiries within policy and control frameworks.
• Proficiency with Excel, including pivot tables and lookups, or equivalent tools.
• Experience with controlled billing processes, audit requirements, or internal operational policies.
• Experience with contract lifecycle updates, credits, invoicing, or usage-based billing workflows.
• Experience identifying workflow inefficiencies, contributing to process improvements, and updating documentation; effective cross-functional communication and collaboration skills.

Culture & Benefits

• Fully remote work within the United States.
• Collaborative and inclusive work environment focused on innovation and continuous improvement.
• Comprehensive benefits package supporting employee health, well-being, and financial security.
• Benefits are country-specific and aligned with local laws and market practices.
• Commitment to diversity, equity, inclusion, affirmative action, and equal opportunity.