West IT Service Senior Manager (AI/Automation)

Location: San Francisco or Los Angeles; generally expected to work from a BCG office or in person with clients around 50% of working time. Regional travel across the West System is required, and availability outside standard business hours may be needed.

Base salary: $261,097–$274,448 annually, plus up to 20% performance bonus and retirement contributions.

Company

hirify.global provides management consulting, technology, design, and digital venture services to organizations worldwide.

What you will do

• Lead IT Services across seven West System offices and act as the accountable owner for regional IT service delivery.
• Transform traditional IT services into an AI-first, experience-led operation using automation, experimentation, data, and emerging technologies.
• Own service KPIs, SLAs, experience-based metrics, risk management, escalations, security, and regulatory compliance.
• Partner with West leadership, office and system MDPs, global IT, Finance, and HR to align technology with business priorities.
• Govern CapEx, Opex, vendors, carriers, contracts, cost management, and service resilience.
• Lead, coach, and develop local IT Managers and Core Staff, including consistent onboarding, training, and continuous upskilling.

Requirements

• 8–12+ years of IT service delivery experience within a global matrix in a professional services environment or equivalent.
• Experience running multi-site or regional service delivery across geographically dispersed teams.
• Strong ITIL service management experience across Incident, Problem, Change, and Major Incident management, including SLA/XLA-driven operations.
• Experience transforming a service function or redesigning an operating model.
• Experience leading remote, cross-cultural teams.
• Opex/CapEx ownership and vendor/carrier strategy leadership.
• Experience partnering with senior leadership, Finance, HR, and MDPs.
• Ability to drive innovation and experimentation in IT environments and use data and analytics to improve service quality and user experience.
• Strong communication, problem-solving, collaboration, people leadership, vendor governance, technical evaluation, emotional intelligence, composure, tact, and patience.

Nice to have

• Exposure to AI, automation, or digital workplace transformation initiatives.

Culture & Benefits

• In-person collaboration, mentorship, and professional development are emphasized.
• Health insurance premiums are zero dollars for employees and eligible family members, with low-cost copays.
• Dental, vision, fitness reimbursement, family benefits, paid parental leave, and adoption or surrogacy reimbursement are provided.
• Benefits include paid holidays, annual office closure, vacation, paid sick time, profit-sharing retirement contributions, and a 401(k) option.
• Compensation includes a discretionary performance bonus and retirement contributions.