HR Ops Techn Analyst II (HR Systems)

Location: Houston, Texas, United States. Onsite role with regular movement around the office and corporate campus. Minimal domestic travel is required, up to 20% of the time. Candidates must be legally authorized to work in the United States without sponsorship.

Company

hirify.global is an automotive company within The Friedkin Group.

What you will do

• Serve as the subject matter expert and primary technical resource for assigned HR platforms, including timekeeping, HRIS, applicant tracking, and LMS systems.
• Configure and maintain workflows, business rules, security roles, scheduled processes, integrations, and system settings; test and validate changes before release.
• Investigate system issues and recurring problems using case data, logs, configuration reviews, and data analysis; implement permanent fixes and document findings.
• Translate HR and business needs into requirements, process flows, acceptance criteria, recommendations, and independently delivered small to medium enhancements.
• Coordinate with software vendors, IT, HR teams, and business partners on support cases, integrations, upgrades, testing, audit evidence, and technical changes.
• Maintain data quality, reports, queries, SOPs, configuration documentation, knowledge articles, and training materials; support adoption, continuous improvement, automation, and AI-enabled platform features.

Requirements

• Bachelor's degree required.
• 3 to 4 years of experience in HR systems, HR operations technology, or related technical work, including support for one or more enterprise HR platforms, or an equivalent combination of education and experience.
• Strong working knowledge of HR system configuration, security, workflows, and data structures across HR/payroll, timekeeping, ATS, and LMS platforms.
• Ability to diagnose root causes, evaluate options, make sound decisions in ambiguous situations, translate business needs into clear requirements, and analyze operational data for trends and opportunities.
• Advanced Excel skills required, with the ability to write and maintain reports and queries and maintain high data accuracy.
• Ability to work effectively with vendors, HR teams, business partners, IT, and other technical teams, including communicating technical issues to non-technical audiences.
• Ability to create and maintain SOPs, configuration documentation, knowledge articles, process maps, training materials, and change communications.
• Detail-oriented, well organized, able to multitask, flexible, proactive, and capable of managing time effectively in a fast-paced team environment.
• Strong customer service orientation, commitment to continuous improvement, confidentiality, and working knowledge of AI-assisted HR tools and automation features within core HR platforms.

Nice to have

• Hands-on configuration experience in at least one enterprise HR platform, including testing and change control.
• Experience managing software vendor support cases.
• Experience documenting business requirements and supporting system implementations or upgrades.

Culture & Benefits

• Career growth opportunities supporting leadership and personal development.
• Supportive culture that values input, innovation, diversity, and inclusion.
• Medical, dental, and vision insurance, wellness programs, retirement plans, and generous paid leave.
• Performance-based rewards and compensation based on skills, experience, qualifications, and job-related requirements.
• Reasonable accommodations are available for individuals with disabilities.