Customer Strategist (AI)

Location: On-site in San Francisco, CA or New York City, NY. United States work authorization is required.

Salary: $120K–$160K base annually, plus equity and benefits.

Company

hirify.global provides customer-support operations software, including AI agents, demand forecasting, workforce scheduling, and intraday management tools.

What you will do

• Own relationships and measurable results across a portfolio of customers, including renewals and expansion.
• Analyze customer operations, product usage, and performance data to identify challenges and provide actionable recommendations.
• Partner with Customer, Product, Solutions, Sales, Engineering, and company leadership teams to drive complex initiatives from idea through execution.
• Help customers redesign workflows, solve operational challenges, adopt new capabilities, and connect product usage to business outcomes.
• Lead customer trainings, business reviews, and working sessions.
• Bring customer insights into product decisions and help improve the customer journey and expansion strategy.

Requirements

• Ability to investigate messy problems, unfamiliar technology, and complex workflows to identify root causes and necessary changes.
• Ability to interpret complex data, identify opportunities, and turn insights into clear business recommendations.
• Strong business judgment, prioritization, ownership, and ability to move from ideas to execution independently.
• Ability to build trust with frontline operators and senior executives, communicate complex ideas clearly, and align stakeholders.
• Ability to learn quickly, seek feedback, ask thoughtful questions, and adapt approaches.
• Regular use of AI to solve problems and improve day-to-day work, with interest in rethinking Customer Success as AI agents take on more operational work.
• United States work authorization is required for employment in the United States.

Nice to have

• Experience in consulting, engineering, analytics, or business operations, especially in a fast-moving environment.
• Experience with complex B2B software, workforce management, customer operations, or conversational AI.

Culture & Benefits

• On-site work in San Francisco or New York City.
• Equity through stock options.
• Medical, financial, and other benefits dependent on the position.
• Close-knit environment with autonomy, opportunities to try new ideas, and cross-functional collaboration.
• Inclusive workplace focused on diverse perspectives and belonging.