Customer Success Manager - SMB (AI)

Location: Melbourne, Australia; full working rights in Australia required.

Company

hirify.global develops AI Employees and AI Agents that help local businesses convert conversations into revenue, serving businesses across automotive, home services, and aesthetics.

What you will do

• Onboard multi-location SMB customers, conduct training, and connect them to hirify.global’s service offerings.
• Manage a customer portfolio to increase product usage, reduce retention risk, and support ongoing customer success.
• Build multi-stakeholder relationships, understand customer needs, and provide value-based solutions across hirify.global’s products and services.
• Manage onboarding cohorts and ensure key metrics are achieved within established timeframes.
• Collaborate with Sales and cross-functional partners including Product, Marketing, and Finance.
• Act as a product expert and understand setup requirements for each solution.

Requirements

• 1–3 years of customer experience or customer success experience managing a customer portfolio with a focus on retention.
• Deep understanding of the marketing technology industry and its key players.
• Account management experience identifying at-risk customers, driving product adoption and usage, and activating existing clients.
• Ability to work effectively in a constantly changing and evolving environment.
• Outstanding presentation and communication skills.
• Excellent problem-solving skills and a consultative approach to finding suitable solutions.
• Full working rights in Australia.
• Successful candidates must undergo a national crime check.

Culture & Benefits

• Growth opportunities and transparent career development in a growing Australian operation.
• Attractive base salary, superannuation, and commissions package.
• $650 monthly Benefits & Wellbeing allowance.
• Free snacks and drinks.
• Queen & Collins building location with end-of-trip facilities, bike storage, and lockers.