Customer Success Representative (Telesales)

Location: Sydney, New South Wales, Australia; onsite at the Sydney CBD office

Salary: A$65,000 base salary plus A$28,000 OTE uncapped commission

Company

An ASX-listed technology company operating a digital platform that connects households with trusted home improvement businesses across Australia and other Asia-Pacific markets.

What you will do

• Onboard new tradie accounts using a structured checklist and answer campaign-related questions through inbound calls.
• Make inbound and outbound calls, maintaining at least 2.75 hours of daily talk time.
• Run nurture activities, create leads for account managers, and support subscription renewals.
• Track and measure campaign performance and educate customers on practices that improve return on investment.
• Retain customers by addressing inquiries, solving problems, and providing tailored recommendations.
• Record customer insights in Salesforce and follow scripts, compliance requirements, and quality standards.

Requirements

• Experience in a high-volume, phone-based environment is preferred.
• Resilience, drive, sales ability, and negotiation skills.
• Strong verbal and written communication skills.
• Comfort learning new systems and adapting to new processes.
• Ability to work in a fast-paced, target-driven telesales environment.

Culture & Benefits

• Inclusive and collaborative workplace recognised as a Great Place to Work and WORK180’s #1 Employer for Women.
• Structured coaching, tailored growth support, mentoring, and stretch projects.
• Performance incentives through the hi-Achiever Club, including prizes and rewards.
• Birthday, anniversary, volunteer, and additional leave benefits.
• Agile squads, hackathons, off-sites, roadshows, and a vibrant social environment.
• Office benefits include healthy snacks, continental breakfast, and fresh fruit.