Customer Value Architect (AI)

Location: Sydney, Australia; hybrid, with frequent on-site work at customer locations.

Salary: Competitive salary plus ESOP.

Company

hirify.global develops AI and machine-learning-powered, physics-enabled digital twins for electricity grids, helping utilities assess infrastructure risks, optimise investments, and improve resilience.

What you will do

• Own the overall success of strategic enterprise accounts, including delivery, adoption, value, and growth.
• Lead complex enterprise projects from scoping through deployment and measurable business outcomes.
• Configure the platform around how customers analyse and manage network risk.
• Drive organisation-wide adoption, workflow integration, and change management.
• Define business cases and ROI metrics, and lead executive value reviews.
• Partner with Sales, Deployment, and Product to expand accounts and shape product priorities.

Requirements

• Significant experience leading complex technology programmes for large enterprise clients.
• Strong technical depth and confidence working with enterprise software platforms, data, and deployments.
• Experience building value and ROI frameworks connected to strategic and commercial outcomes.
• Ability to build trusted relationships with executives, engineers, and technical teams.
• Clear communication, sound judgement, proactive problem-solving, and strong ownership.
• Background in technology consulting, utilities, or civil design.

Nice to have

• Infrastructure or energy sector experience.
• Engineering degree.

Culture & Benefits

• Fully flexible working arrangements with access to an office in Redfern.
• Competitive salary and ESOP.
• Career development and growth opportunities.
• Meritocratic, non-bureaucratic, and low-ego work culture.
• Regular company events.
• Opportunity to work on complex products and real-world infrastructure problems.