Customer Success Manager, Commercial (Cybersecurity)

Location: United States - Remote

Compensation: Up to $125,000 annual base salary plus bonus

Company

hirify.global secures the software supply chain by providing hardened, secure, production-ready open source builds, including hirify.global Images and Professional Services.

What you will do

• Lead technical onboarding for commercial customers by understanding requirements, goals, and challenges and creating onboarding plans.
• Manage customer relationships across technical and executive stakeholders, from technicians to CISOs, while supporting renewals, expansions, and churn-risk reduction.
• Partner with customers and the Education team on product training, best practices, and security principles.
• Develop hands-on product expertise and help customers optimize their use of hirify.global.
• Advocate for customer needs internally and collaborate with Solutions Architects, Technical Support, Product Management, Engineering, Sales, and Customer Engineering.
• Coordinate timely resolution of customer issues and escalations.

Requirements

• 2+ years of experience in customer-facing roles collaborating with both technical and business teams, including Customer Success, Professional Services, Technical Account Management, or a combination with Sales, Solutions Engineering, or Technical Support.
• Relevant domain knowledge in one or more of supply chain security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, or the software development lifecycle.
• Ability to take full ownership of a customer portfolio, work strategically and proactively, and operate with a high level of autonomy.
• Ability to make decisions that drive customer outcomes, involve executives or C-suite stakeholders in escalations when appropriate, de-escalate issues and conflict, and advocate across internal teams.
• Entrepreneurial mindset and willingness to deviate from established procedures or build new processes and practices.
• Commitment to continuous personal and professional development.
• Driven approach, high emotional intelligence, and strong priority-management skills.

Nice to have

• Previous early-stage startup experience.
• Passion for technology and cybersecurity.
• Hands-on technical experience with AWS, GCP, Azure, containers, Linux, supply chain security, DevSecOps, AppSec, security, security infrastructure, regulatory compliance requirements, vulnerability management, or the software development lifecycle.

Culture & Benefits

• Remote-first culture with team meetups, biannual destination summits, and a monthly coworking, phone, and internet stipend.
• Stock options upon hire and promotion, participation in secondary offerings, and a 10-year exercise period.
• 100% coverage of health, vision, and dental insurance premiums for employees and dependents.
• Flexible time off.
• Paid parental leave of 18 weeks for birthing parents and 12 weeks for non-birthing parents.
• Customer-focused culture with an emphasis on intentional action, transparency, trust, and continuous improvement.