Operational Support Manager

Location: Hybrid in Miami, Florida, with a combination of in-office and remote work based on business needs.

Company

hirify.global is a specialized talent solutions and business consulting firm that connects candidates with temporary and permanent opportunities and helps businesses find talent.

What you will do

• Provide primary operational support to talent solutions leadership and respond to client and candidate inquiries.
• Directly supervise operational support teams across multiple offices, including delegating assignments, monitoring progress, and providing coaching.
• Participate in recruiting, interviewing, hiring, onboarding, training, and performance reviews for operational support team members.
• Support process and technology initiatives, best practices, reporting, revenue-generating activities, and compliance throughout the hiring experience.
• Partner with district offices and Learning and Development to create and deliver development programs, meetings, recruiting events, candidate appreciation events, and community service events.
• Manage invoices, budgets, office supplies, equipment, postage, vendors, property management, real estate matters, contract coordination, and district projects.

Requirements

• High School Diploma or equivalent required; 4+ years of college preferred.
• 5+ years of experience in an administrative position with heavy customer contact.
• Previous supervisory experience.
• Proven ability to execute operational tasks, projects, and enhancements.
• Experience with hiring and training.
• Strong interpersonal and communication skills, cross-department relationship-building experience, and the ability to work collaboratively.
• Ability to take initiative, work independently with limited supervision, adapt to an evolving organization, and make quick decisions.
• Ability to work with and troubleshoot technical issues both in person and remotely.
• Working knowledge of database entry and reporting, plus advanced knowledge of Microsoft Office and proficiency in Excel, Word, and OneNote.
• An inquisitive, ethical, critical-thinking, results-oriented, and technology-adaptive approach.

Nice to have

• Experience in a business development environment.
• Salesforce experience.

Culture & Benefits

• Hybrid working options with technology provided for remote and in-person work.
• Training programs, tailored career development, and potential in-country and worldwide career mobility.
• Health, wellness, financial, and employee assistance benefits, including medical, vision, dental, flexible spending and health savings accounts, life and accident insurance, disability coverage, and family-building support.
• Paid vacation, personal and sick time, up to 11 paid holidays, and paid parental leave of up to six weeks.
• 401(k) savings and investment plan or deferred compensation plan with an employer match for eligible employees.
• Inclusive, respectful, socially responsible work environment with team rewards and recognition.