Senior Enterprise Sales Manager – CX Solutions

Location: Based in Malaysia on a flexible hybrid WFH/WFO arrangement at the Kuala Lumpur office, with customer engagement across APAC.

Company

hirify.global creates bespoke cloud communications and customer engagement solutions for enterprises through strategic consulting, technology, regional infrastructure, connectivity, and global delivery. The role supports Activeo, hirify.global’s systems integration business.

What you will do

• Identify, map, and prioritise strategic enterprise accounts across Malaysia, including government, financial services, and other target sectors.
• Generate qualified pipeline through outbound prospecting, networking, referrals, industry events, and direct customer engagement.
• Own complex enterprise opportunities through the full sales cycle, including qualification, account strategy, proposals, negotiations, and contract closure.
• Expand existing enterprise relationships by introducing additional solutions and services and developing long-term account value.
• Build relationships with CX and business leaders, C-suite executives, technology stakeholders, and procurement teams through regular face-to-face engagement.
• Shape and present contact centre, CRM, omnichannel, AI-enabled customer engagement, cloud communications, and multi-vendor systems integration solutions with regional pre-sales teams, technical specialists, vendors, and partners.

Requirements

• 5–10 years of relevant B2B enterprise technology or customer experience solutions sales experience, preferably with a strong focus on new business acquisition.
• Demonstrated success generating enterprise pipeline through proactive prospecting, outbound engagement, networking, and relationship development.
• Proven ability to independently manage complex enterprise opportunities from initial engagement through negotiation and signed contract, with a track record of achieving sales targets.
• Strong practical knowledge of contact centre operations and/or CRM solutions, including customer engagement workflows, operational challenges, reporting, analytics, and quality management.
• Experience with CCaaS, CPaaS, UCaaS, omnichannel customer experience, or similar enterprise communications technologies; contact centre and CRM expertise are the primary focus.
• Experience selling or shaping enterprise solutions involving multiple vendors, platforms, integrations, and professional services.
• Experience managing RFPs, tenders, commercial proposals, and structured enterprise procurement processes.
• Ability to conduct consultative discovery and value selling around operational improvements, business outcomes, and return on investment.
• Familiarity with Malaysian business practices, customer expectations, relationship-driven enterprise selling, and regular in-person customer engagement.

Nice to have

• Experience selling to Malaysian government, public sector, or financial services organisations and familiarity with complex procurement and stakeholder environments.
• Experience within a systems integrator or enterprise solutions provider.
• Familiarity with Cisco, Amazon Connect, hirify.global, or similar enterprise contact centre platforms; specific vendor expertise is not essential.

Culture & Benefits

• Flexible hybrid work-from-home and work-from-office arrangement.
• Training and development opportunities.
• Discretionary yearly bonus and salary review.
• Healthcare coverage based on location.
• 15 days of paid annual leave plus other leave allowances.