IT Service Desk Technician (Defense and Security)

Location: Ft Hood, Texas, United States. On-site support is required in classrooms, briefing rooms, training facilities, simulators, maintenance areas, and offices. The role requires availability for any day or shift, overtime, 24x7 on-call support, and domestic and international travel as required. Only U.S. citizens are eligible.

Company

hirify.global provides simulation, training, and mission-readiness solutions for defense, security, and civil aviation customers.

What you will do

• Coordinate IT service desk activities for the Fort Hood hirify.global Training Center and support classrooms, briefing rooms, program hardware, software, training devices, and networks.
• Prioritize, resolve, document, test, and escalate helpdesk tickets according to TSSC procedures.
• Install, configure, troubleshoot, and support software, computer hardware, peripheral equipment, projectors, TVs, satellite receivers, and smart boards.
• Monitor hardware and software, maintain inventory and lifecycle-management information, and document failures, repairs, installations, removals, and resolutions.
• Support quality assurance, service-level processes, internal compliance audits, corrective actions, and departmental procedures.
• Provide orientation on course materials, TSSC services, computer network infrastructure, and training-center operations.

Requirements

• 2–4 years of experience with a BS/BA, or 0–2 years with an MS/MA or military experience.
• Only U.S. citizens are eligible due to U.S. Government contract requirements.
• Advanced IT knowledge and troubleshooting skills.
• Advanced knowledge of computer hardware and software configuration, including peripheral devices.
• Basic understanding of computer networking and ability to support information systems, training devices, and networks.
• Good command of spoken and written English.
• Superior customer service skills and ability to work independently with minimal supervision and as part of a team.
• Reliable transportation and availability for on-call work, overtime, and any shift or day of the week.
• Ability to lift at least 40 pounds overhead, climb stairs and ladders into simulators or aircraft cockpits, distinguish colors, and work in heat, airborne particles, and loud noise.
• Must comply with company security and data-protection policies and be eligible for a DoD Personal Security Clearance.

Nice to have

• Ability to define problems, collect data, establish facts, draw valid conclusions, and interpret complex customer requirements and attitudes.
• Ability to read and understand IT infrastructure schematics, drawings, procedures, complex technical documents, and diagrams.
• Ability to respond effectively to sensitive inquiries and complaints and prepare oral and written presentations and proposals on complex subjects.

Culture & Benefits

• Comprehensive and competitive benefits package.
• Flexibility supporting work-life balance.
• Work environment focused on respect, safety, empowerment, innovation, excellence, integrity, and collaboration.
• Professional development, recognition, advancement opportunities, and employee autonomy.