Client Accounts Receivable Coordinator

Location: London; office work is required, especially on live sale days, with evenings and weekends as needed.

Company

hirify.global provides auctions, private sales, retail services, and financial solutions for art and luxury objects through a global network spanning 40 countries.

What you will do

• Oversee client billing and issue invoices, statements, terms letters, and other financial outputs in coordination with Client Experience and shipping teams.
• Manage no-bid clients, extended payment-term requests, client debt collection, chargebacks, and payment-related escalations.
• Reconcile sale information and payment activity, including wire and credit card reports, while monitoring Adyen and Stripe.
• Coordinate property release, AML-related activities, client due diligence, and payment completion with expert, legal, compliance, tax, and finance teams.
• Maintain client communication SLAs, process documentation, management reporting, and continuous improvements to the client experience.
• Support regional and global client account activity and provide ad hoc assistance to Client Accounts Receivable Managers.

Requirements

• At least 1 year of related work experience.
• Excellent client service skills, including active listening, empathy, service orientation, and patience.
• Excellent written and verbal communication skills with strong attention to detail.
• Ability to take ownership, manage issues through to completion, and escalate appropriately.
• High standards of confidentiality, discretion, and work ethic.
• Organized, methodical, flexible, pragmatic, and able to remain calm in a fast-paced, reactive environment.
• Ability to work independently and collaborate effectively with colleagues and technical experts.
• Strong knowledge of Microsoft Office, particularly Word, Excel, and Outlook.
• Ability to work in the office on live sale days and to work evenings and weekends as required.

Nice to have

• Degree in business administration or an equivalent field.
• Previous financial experience in a professional or financial services environment.
• Experience in debt collection within an international luxury business.
• Prior experience with SAP.

Culture & Benefits

• Client-first approach with a focus on positive service delivery and buyer NPS feedback.
• Collaboration across client services, payments, legal, compliance, tax, and finance functions.
• Exposure to regional and global client account activities.
• Work in a fast-paced auction environment with live sale-day support responsibilities.